Job Description

Job Summary
h1
?
em
strong
Lodge-Based Role:
/strong
/em
FOH / Duty Manager Vacancy
/h1
p
strong
Position:
/strong
Duty Manager / Front of House (FOH) Manager
br
strong
Location:
/strong
Northern Zululand, KwaZulu-Natal
br
strong
Property Type:
/strong
Exclusive 5-star safari lodge, private Big 5 property
br
strong
Salary:
/strong
R14,000 per month (live-in, with accommodation, Wi-Fi, food allowance, and uniform provided)
/p
hr
h3
About the Role
/h3
p
An exclusive 5-star safari lodge in Northern Zululand is seeking a professional and guest-focused
strong
Duty Manager / FOH Manager
/strong
to support the General Manager in overseeing daily operations. This is a hands-on, live-in role that requires strong hospitality skills, excellent people management, and an unwavering commitment to delivering an exceptional guest experience.
/p
hr
h3
Key Responsibilities
/h3
p
strong
Guest Experience & Front of House Management
/strong
/p
ul
li
p
Warmly welcome guests and manage seamless check-in/check-out.
/p
/li
li
p
Maintain a professional presence across guest areas, ensuring high service standards.
/p
/li
li
p
Oversee dining service and guest-facing operations, ensuring memorable experiences.
/p
/li
li
p
Handle guest queries and complaints with professionalism and efficiency.
/p
/li
/ul
p
strong
Daily Operations & Duty Management
/strong
/p
ul
li
p
Act as Manager on Duty in the absence of the General Manager.
/p
/li
li
p
Oversee housekeeping, kitchen, guiding, spa, and maintenance teams to ensure smooth daily operations.
/p
/li
li
p
Coordinate staff briefings and monitor lodge facilities for cleanliness, safety, and functionality.
/p
/li
li
p
Support stock control, ordering, and receiving of supplies.
/p
/li
/ul
p
strong
Staff Supervision & Development
/strong
/p
ul
li
p
Supervise and mentor FOH staff, ensuring service excellence.
/p
/li
li
p
Assist with scheduling, HR admin, and training initiatives.
/p
/li
li
p
Foster a positive, professional, and guest-centric team culture.
/p
/li
/ul
p
strong
Administration & Reporting
/strong
/p
ul
li
p
Support reservations, guest billing, and general lodge administration.
/p
/li
li
p
Maintain accurate operational records (guest feedback, maintenance, incidents).
/p
/li
li
p
Provide updates to management on staff performance and operational issues.
/p
/li
/ul
hr
h3
Requirements & Qualifications
/h3
p
strong
Essential:
/strong
/p
ul
li
p
Minimum 2-3 years in luxury lodge management or FOH supervision.
/p
/li
li
p
Strong interpersonal and guest-relations skills.
/p
/li
li
p
Leadership experience with proven team management ability.
/p
/li
li
p
Computer literacy (MS Office, PMS/reservation systems).
/p
/li
li
p
Ability to work under pressure and adapt in a remote lodge environment.
/p
/li
/ul
p
strong
Preferred/Advantageous:
/strong
/p
ul
li
p
Knowledge of F&B service standards.
/p
/li
li
p
Financial administration exposure (billing, stock control).
/p
/li
li
p
Valid driver's license.
/p
/li
/ul
hr
h3
Personal Attributes
/h3
ul
li
p
Professional, presentable, and confident.
/p
/li
li
p
Friendly, approachable, and proactive.
/p
/li
li
p
Detail-orientated with strong problem-solving skills.
/p
/li
li
p
Hands-on with a strong work ethic.
/p
/li
/ul
hr
h3
Package & Benefits
/h3
ul
li
p
R14,000 per month (commensurate with experience).
/p
/li
li
p
Live-in role with accommodation, Wi-Fi, food allowance, and uniform provided.
/p
/li
li
p
Opportunity to grow within an exclusive, high-end safari lodge environment.
/p
/li
/ul
hr
p
?
strong
TO APPLY
/strong
br
Submit your CV, contactable references, and a recent head & shoulders photograph ASAP!
/p
p
?
strong
Please Note:
/strong
If you do not receive feedback within 7 working days, kindly consider your application unsuccessful.
/p
HotelJobs
Recruiter

Skills Required