Job Description

Job Summary We are seeking a professional and service-driven FOH Reservationist to join a leading luxury lodge operation. The ideal candidate will have excellent communication skills, a passion for guest service, and strong attention to detail. This position combines reservation management with ad hoc Front of House duties, requiring flexibility, initiative, and a polished, guest-focused approach.
Key Responsibilities:

• Manage all guest reservations efficiently, including individual and group bookings.

• Coordinate with internal departments to ensure seamless guest experiences from booking to check-out.

• Maintain accurate records of reservations, cancellations, and special requests.

• Respond promptly to email and telephone enquiries with professionalism and product knowledge.

• Assist with check-ins, check-outs, and guest hosting as part of Front of House responsibilities.

• Support lodge management with administrative and operational duties as needed.

• Ensure all guest information is handled with confidentiality and accuracy.

• Maintain a welcoming and professional environment in guest-facing areas.

Requirements

• Previous experience in a reservations or Front of House role within a lodge, hotel, or hospitality environment.

• Strong administrative and computer skills (experience with reservation systems and Microsoft Office preferred).

• Excellent written and verbal communication skills.

• High attention to detail, organization, and time management.

• Customer-centric mindset with the ability to handle guest queries gracefully.

• Professional presentation and a team-oriented attitude.

• Ability to work flexible hours, including weekends and holidays.

Bushwise
FMCG
Recruiter

Skills Required