Job Description

ROLE PURPOSE
The overall and local responsibility/ accountability for the delivery of Floor Management Services within the allocated Client site (ABSA) in a cost effective and customer focused way.
MAIN OUTPUTS
Operations

• Meeting room preparation- layout in line with client requests
• Ensure adequate amounts of stationery in the allocated areas meeting rooms
• Daily floor walks for both visitor area and office area
• Monitoring and reporting on space usage
• Auditing pause areas, including printer stock
• Visual inspection to ensure maintenance standards
• Ensure cleaning standards are maintained
• AV support in meeting rooms, excluding technical aspects
• Providing general support for the designated area
• TV support and changing of DSTV channels
• Floor audit tracking
• Hot Desk Locker Process and Allocation as per Bank policy
• Health and Safety compliance.

Customer relationships:

• Develop effective and customer focused and proactive relationships at all levels in the customer chain. Develop effective communication lines and relationships with BFM customers on site.

Occupational Health & Safety

• Weekly checks of first aid boxes are as required
• Take operational action as required on an exception basis to resolve issues related to Health & Safety. Liaise with BFM technical and soft FM service managers to ensure all risk issues are being managed correctly.

Quality Standards

• Put in place mechanisms, processes and procedures to ensure effective monitoring of performance related to quality management and standards.

Document Library:

• Complete daily Checklists and keep records
• Carry out random inspections to check status and take corrective action as required.
• Work Order management:
• Communicate and liaise with key stakeholders in respect of outstanding works orders

QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:

• Qualification or related certification in Facilities Management, Property Management, Project Management, Operations Management
• Matric (Senior Certificate)
• Valid SA Drivers License
• 3 years relevant experience in Hospitality, Customer Facing services industry and Facilities Management environment
• General Maintenance knowledge would be advantageous
• Facilities Management, CRM, Property Management & Financial Management
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge
• Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law & Contractual Law

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Written Communication
• Supervisory Skills
• Subordinates Capacity Building
• Customer Focus
• Negotiation Skills
• Analytical Skills
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
• Excellent Oral Communication

Skills Required