Job Description

A stylish, design-forward hotel in Cape Town is seeking an experienced

Floor Manager - Food & Beverage

to lead and elevate guest service across its restaurant, bar, and function outlets.

Key Responsibilities

Oversee day-to-day floor operations across all F&B outlets, ensuring seamless service and exceptional guest experience Lead, coach, and motivate front-of-house staff to deliver consistently high standards Manage staff schedules, shift allocations, and performance Maintain vigilant oversight of guest feedback and proactively resolve service issues Collaborate with kitchen, bar, and events teams to coordinate service flow and optimize guest satisfaction Ensure compliance with health, safety, and hygiene standards, and enforce SOPs Monitor and control inventory, stocks, and ordering to manage costs and reduce waste Assist with training, development, and recruitment of FOH team Uphold the hotel's brand image through ambiance, presentation, and service excellence

Requirements

Minimum of 3-5 years' experience in supervisory or management roles within upscale hospitality / food & beverage Strong leadership skills with a hands-on, guest-first mentality Excellent communication, interpersonal, and organisational abilities Solid knowledge of service standards, POS systems, and F&B operations Ability to perform under pressure, especially during busy periods, and to maintain attention to detail Willingness to work evenings, weekends, and public holidays Hospitality or related qualification will be an advantage
If you are passionate about service, thrive on creating memorable guest experiences, and are motivated to lead a high-energy floor team, we'd love to hear from you.