Flight Desk Agent
Job Description
ER24 Contact Centre 124 | Rivonia | South Africa
Closing date: 22/05/2025
Number of positions: 1
Recruiter name: Silindokuhle Bawuti
Reference number: 60244
Workplace Type: On-site
Permanent
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
MAIN PURPOSE OF JOB
To coordinate and prepare patients/clients for Global EMS transportation. This includes Primary and IFT activations e.g... Hems, Fixed Wing, Wing to Wing and Commercial flight activations. The services provided by ER24 is a global service hence activations will be within South Africa, African Continent and internationally (Global).
KEY RESPONSIBILITY AREAS
- To coordinate the Helicopter Emergency Medical Services (HEMS) and Fixed Wing dispatch
- To provide basic flight desk administration
Essential: Grade 12
Desired: BAA/ Level 3 firstaid
REQUIRED EXPERIENCE
Essential: Global Assistance International experience
Desired: Minimum 1-year Global Assistance International Agent/ Tourism Industry Experience
REQUIRED JOB SKILLS AND KNOWLEDGE
- Sound knowledge and competence in the Global dispatch Systems
- EMS environment
- Demonstrate a basic knowledge and application of Emergency Care inclusive of international patient care
- Telephonic and email etiquette
- Competence in Microsoft Excel, Word and Outlook
- Demonstrate sound knowledge of tourism industry, global geographical locations and time zones
- Global currencies (Dollar, Euro, Rupee)
- Aeromedical services
- International patient management
- Medical concierge services
- Medical case management
- Cost containment
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
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Job Detail
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Job IdJD1424568
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSouth Africa, South Africa
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EducationNot mentioned