Job Description

Job Category: Marketing & Sales
:
KNOWLEDGE, SKILLS and ABILITIES
System Proficiency: Advanced knowledge of Ford-specific systems: VISTA, EuroVac, DCDS, SEER, SIRD, VMACS, GVDS and BPMS.
Financial Systems: High competency in ARIBA, ePayables.
Technical Tools: Advanced Microsoft Excel skills (for complex tracking) and SharePoint for document management.
Attention to Detail: Ability to manage administration" without compromising on accuracy.
Communication: Strong professional verbal and written communication skills for interacting with Dealers, Government officials, and Finance teams.
Process Orientation: Deep understanding of the vehicle distribution, PDI, and licensing lifecycle.
PERFORMANCE MEASURES/ SUCCESS CRITERIA
Sales Volume Support: Successful administrative processing to enable the achievement of sales targets
Query Resolution Turnaround: Adherence to KPI timelines for query resolution.
Data Accuracy: 100% accuracy in manual tracking sheets and financial PO balances.
Reporting Timelines: Twice-weekly distribution of status reports and weekly distribution of PO trackers.
Audit Compliance: Ensure all PODs, SVOs, and invoices are correctly filed for audit readiness.
Responsibilities:
Order Lifecycle Management: Execute the end-to-end administrative processing of vehicle orders for Company fleet, Government and Rental fleets, including dressing, tagging, contracting, wholesaling, and retailing to ensure annual sales targets are met.
Inventory and Distribution Coordination: Perform daily vehicle-to-order matching using SEER and VISTA systems, manage compound releases, and monitor suppliers and distribution reports to ensure timely delivery to customers.
Financial and Accounts Administration: Facilitate the full procurement cycle by raising Purchase Orders in ARIBA, managing supplier invoices, and tracking fund availability to ensure accurate and timely payments.
Documentation and Revenue Recognition: Administer the daily extraction and distribution of licensing documents and invoices via DCDS, while meticulously filing Proof of Delivery (POD) documents to support revenue recognition and audit compliance.
Reporting and Data Analysis: Update and distribute critical status reports and monitor "Orders vs. Allocations" to identify and resolve discrepancies against sales forecasts.
Stakeholder and Operational Support: Act as the primary liaison for Employees, Dealers, Suppliers, Rental clients and Government departments to resolve complex queries within KPI timelines, while coordinating with Ford Protect to ensure correct service plan loading.
Qualifications:
Education Qualification:
A National Diploma or Degree in Business Administration, Finance, Logistics, or a related field.
Years of Experience:
Minimum 3 years in automotive fleet administration or sales operations.
Experience working within a high-pressure environment with strict monthly sales and reporting deadlines.
About Us: At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation.
About the Team: Marketing, Sales & Service plays an important role in Ford's revitalization as a modern, progressive vehicle and mobility services company delivering a trusted customer experience. Candidates should have a vast depth of knowledge and expertise in implications of data and taking actions based on those, as well as have a passion for the lifetime value of a customer. Ford MS&S embraces an audience-first mindset and way of doing business that improves customer loyalty, vehicle repurchase, as well as additional sales of vehicles, parts, accessories and services. We are the eyes, ears and voices of Ford, meeting customer demand by delivering the right products to the right dealers at the right time.

Skills Required