Job Description

PRIMARY PURPOSE

To provide a front-line service to our customers, utilising knowledge of the Fleet and Asset Division's service offering. To ensure operational requirements of client base is satisfied accurately and timeously as laid out by the policies and procedures.

KEY PERFORMANCE AREAS

FINANCE

Minimise SLA service credits to maximize profits. Management of fuel usage on contracted drivers. Efficiency, cost saving initiatives. Minimize operational losses.

CUSTOMER CENTRICITY

Client requests to be met timeously and reaction times met. Ensure follow ups with suppliers are done daily. Turnaround times met with positive attitude, compassion and willingness to assist. Achieve 100% Achieve certificate award

OPERATIONAL EXCELLENCE

Complete registers and follow process on handing out new units. Complete VIRs accurately and capture onto systems Co-ordinate collection of terminated units and administration of deactivation of fuel card, e-tags, tracker and decal removals. Ensure all relief incidents assigned to you are dealt with as per timelines in the SLA. Manage daily stock and relief pool fleet utilisation Ensure all fuel cards, e-tags and license renewals are delivered timeously. All incidents to be resolved timeously according to SLA and be kept to a minimum Manage the open incidents for major and minor tasks. Action new or deleted driver tag reports. Ensure units are booked for service and incidents are closed. Scrutinise vehicles after being repaired at panel beaters for quality workmanship. Liaison with Customer Insurance and panel beaters on scheduling repair, collection of vehicles and turnaround times. Manage and report on driver behaviour using Telematics including reports requested by Customer Forensic Auditors Identify and manage high and low utilisation vehicles by scrutinising reports and manage under and over vehicle swops Complete ad hoc projects as requested by branch manager Assist with administrative duties (licensing, courier, stationary etc.) Ensure that vehicles are scheduled for maintenance in accordance with OEM specifications No overdue vehicles for service Manage car wash suppliers Perform checks at customer depots Manage and safeguard spare keys and control register Manage productivity and allocation of outsourced drivers Manage EOC process including NOLA and stock control on behalf of VTC Responsible for branch OHSA and act as safety officer Manage premises and relationship with landlord, suppliers and outsourced staff Manage report and ensure that there are no exceptions All vehicles to be inspected within customer SLA requirements Program driver tags as and when required and assist to deliver the tags to the driver within SLA stipulations Manage and resolve quality control issues

LEARNING AND GROWTH

Take ownership for driving own career development Achievement of objectives/milestones set out in the development plan Development of knowledge base and Intellectual Property Broaden skills to ensure greater marketability and value within the bank Contribute to teamwork in the department Maintain inter-personal relationships Willingness to assist others and sharing knowledge Maintain a positive attitude, drive and motivate staff Manage one's own emotions (i.e. handling stress in a manner that does not disrupt the team effectiveness). Clear and efficient feedback on matters affecting people's work to all levels of staff (upward and downward communication) Take ownership for driving own career development Achievement of objectives/milestones set out in the development plan Development of knowledge base and Intellectual Property Broaden skills to ensure greater marketability and value within the bank

REQUIREMENTS

Qualifications

Matric with Fleet Administrative experience / Diploma in Fleet Management Diploma in Road Transport Management

Experience

Previous client relationship management 1 - 3 years' experience within the Fleet industry, preferably within Leasing Environment Microsoft Office System Proficient

Knowledge, Skills and Abilities Required

Reasonable knowledge of vehicles Control and manage flow of work Energetic - get involved in the job and meet objectives Analytical - pay meticulous attention to detail Discipline - meet deadlines and punctual Resilient - manage pressure, adaptive to a changing environment Optimistic and cheerful - working with a team one needs to remain bright and cheery and encourage innovation and forward thinking Incumbent to exercise judgement within defined parameters Great interpersonal skills Computer literacy skills Good knowledge of FML service, legislation, policies and procedures Ability to manage pressure on a day-to-day basis Excellent communication skills (both verbal and written

WORKING CONDITIONS

Mainly office Bound, Customer Depots, Suppliers

This position is advertised in line with our commitment to Employment Equity.