Job Description

Listing reference: cartr_000659
Listing status: Online
Apply by: 24 July 2025
Position summary
Industry: Automotive Sector
Job category: Customer Service
Location: Durban
Contract: Permanent
EE position: No
Introduction
Are you a service orientated professional with good attention to detail and the ability to work in a Control room environment? Do you have a natural ability for customer service and an enthusiastic attitude? Cartrack is one of the largest vehicle telematics companies globally with over 2.5 million active users. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating an entrepreneurial start-up culture. Appreciate your perusal on our company background prior to the interview. https://www.cartrack.com/
Job description

• Responsible for day-to-day monitoring of Client vehicles on Cartrack User platform
• Responsible for all Control Room Admin as per the Protocol Handbook
• Responsible for liaising with client including arranging for services, tyres windscreen replacements etc.
• Responsible for compiling of accident and providing all information to client
• Ensure to at all times manage the risks proactively that is associated with controlling our fleet vehicles.
• Communicate with recovery team and Cartrack Control Room regarding detailed information where needed
• Ensure that customer service levels are exceptional, and clients receive exceptional service.
• Based at Client premises

• National Senior Certificate / Grade 12
• 1-2 years fleet control experience
• Good communication skills
• Strong analytical and problem-solving ability
• High level of attention to detail
• Availability to work 12-hour shifts - 2 days day shift (06h00 - 18h00), 2 days night shift (18h00 - 06h00) and 4 days off.