Job Description

JOB DESCRIPTION: FLEET CONTROLLER / DISPATCHER

Department:

Operations

Location:

Durban, KZN

Reports To:

Operations Manager / Night Shift Supervisor (where applicable)

Role Type:

Full-Time, Shift-Based (including weekends & public holidays)

1. Role Purpose

The Fleet Controller / Dispatcher is responsible for managing the safe, compliant, and efficient execution of daily fleet and driver operations. This includes dispatching, tracking, driver coordination, real-time problem-solving, documentation control, and maintaining full compliance with HSSE standards and transport regulations. The role ensures seamless delivery execution through close monitoring of fleet movement and proactive communication with internal teams and customers.

2. Key Focus Areas

Management of fleet compliance

Management of driver compliance

3. Day Shift ResponsibilitiesFleet Dispatch & Tracking

Dispatch fleet for deliveries, loading, and enroutes. Track fleet and provide

2-hourly updates

. Ensure the daily plan is received from the Scheduler by

1pm

. Complete and issue all loading documents accurately by

4pm

.

Driver Management

Conduct proper

briefings and debriefings

with all drivers. Ensure all PODs are closed off correctly within the shift. Respond to customers

promptly and respectfully

on communication platforms.

Breakdown & Delay Management

Attend to breakdowns immediately: VRV for internal repairs MBD for external mechanical breakdowns TBD for tyre breakdowns Follow up consistently on breakdowns and customer delays. Report all deviations: incidents, breakdowns, LOBs, or driver issues.

Operational Flow & Handover

Ensure efficient fleet turnaround with no unnecessary delays at depots or sites. Complete a

detailed, signed handover

to the night shift.

Primary Day Shift Focus:

Truck and Driver

4. Night Shift Responsibilities

(Managed under the supervision of Night Shift Manager)

Fleet Dispatch & Monitoring

Properly dispatch trucks and drivers according to the night plan. Issue the correct documentation to the correct vehicle and driver. Ensure the

preload plan

is fully executed.

Operational Compliance & Monitoring

Ensure all planned

refuels, truck washes, tyre checks, and PMIs

are completed. Report all gantry delays

in writing

on customer groups. Track fleet and provide

2-hourly updates

.

Driver Communication & Reporting

Conduct proper

briefings and debriefings

. Close off PODs accurately during the shift. Communicate all operational issues to customers in writing. Alert CSC of any last-minute plan changes after consultation with the Scheduler.

Night Shift Focus:

Manage your business and ensure uninterrupted operational flow.

5. Qualifications & Experience

Grade 12 (Matric) -

required

Minimum

3 years' experience

in fleet controlling, dispatching, or ops control

Fuel logistics experience is essential

Knowledge of: Legal vehicle compliance (COF, calibration, permits), Driver compliance (PDP, medicals, DG training) Strong computer literacy (Excel, tracker systems, planning boards) Strong command of operational communication (written & verbal)

6. Skills & Competencies

Real-time problem-solving and decision-making Ability to work under pressure in a fast-paced environment Strong organisational and planning skills Excellent attention to detail Assertive, confident communication with drivers and customers Ability to multitask and manage complex operational flows Strong reporting and administrative accuracy Reliable and able to work shift patterns

7. Compliance & HSSE

Adhere to Crusade Logistics HSSE processes and enforce compliance. Report all safety deviations, near-misses, and incidents. Maintain operational discipline across fleet and drivers. Ensure PPE, registers, and compliance documents are updated.

8. Work Environment

Shift-based operations (dayshift and nightshift rotation). Weekend and public holiday work required according to the roster. High-pressure, fast-paced operational environment.
Job Type: Full-time

Pay: Up to R14000,00 per month

Experience:

Fleet Controlling : 3 years (Required) Dispatching Fuel tankers and drivers : 3 years (Required)
Work Location: In person