Job Description

First-Line IT Support / Helpdesk Technician
Location: Northern Suburbs, Cape Town (On-site)
Hours: Standard office hours
Employment Type: Full-time
About Our Client
Our client is a trusted IT solutions provider offering outsourced IT support, networking, cloud services, and hardware/software supply to businesses across South Africa.
About the Role
This position requires a well-spoken, neat, energetic, and hands-on technician who enjoys solving problems and delivering excellent customer service. You will provide first-line support, install and maintain hardware/software, troubleshoot desktop and network issues, and ensure all calls are resolved professionally and within SLA.
Key Responsibilities

• Provide first-line technical support to end-users on-site
• Install, configure, and maintain computer hardware and software
• Troubleshoot desktop, printer, and basic network issues
• Log, update, and resolve tickets within agreed SLAs
• Maintain desktop and networking equipment at client sites
• Communicate clearly with users and provide regular updates
• Travel to client sites when required

Requirements
Technical Skills

• Strong desktop support experience (hardware and software)
• Troubleshooting skills for Windows and common applications
• Basic networking knowledge (routers, switches, Wi-Fi, protocols)
• Microsoft 365 support (advantageous)
• Ability to install and configure new workstations

Qualifications (Advantageous, not essential)

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft MDA or similar

Experience & Attributes

• 1-3 years IT support/helpdesk experience
• Excellent verbal and written communication skills
• Customer-focused, able to explain technical issues simply
• Strong problem-solving ability with a proactive attitude
• Well-presented, professional, and detail-oriented
• Able to work independently and within a team
• Valid driver's licence (essential)
• Willingness to travel to client sites

Skills Required