Job Description

CORE PURPOSE OF THE JOB

To ensure the smooth operation and optimal performance of the systems and applications within an organization. The role is crucial in maintaining the reliability, efficiency, and security of fintech solutions, as well as providing support and assistance to users.

MAIN FUNCTIONS OF THE JOB

Fintech Implementation and Management

Assist in the implementation and management of fintech systems and applications.

Monitor and optimize the performance of fintech solutions to ensure they meet operational needs.

Project Support

Support the planning, execution, and monitoring of fintech projects.

Coordinate with project managers, developers, and other stakeholders to ensure project milestones are achieved.

Operational Efficiency

Analyze and improve current fintech processes to enhance efficiency and effectiveness.

Identify and address any operational issues related to fintech systems.

Compliance and Security

Ensure that fintech solutions comply with relevant financial regulations, data protection laws, and security standards.

Collaborate with compliance and IT security teams to manage and mitigate risks.

Data Management and Analysis

Manage data related to fintech systems, including data integrity and reporting.

Analyze data to support decision-making and identify areas for improvement.

Stakeholder Collaboration

Work closely with internal departments, such as finance, IT, and customer service, to support their fintech needs.

Liaise with external vendors and partners to ensure effective integration and support of fintech solutions.

User Support and Training

Provide L2 support for but not limited Vivere, Mobile Banking application and Apply for Transactional Banking portals.

Training to users on fintech systems and tools.

Address any issues or queries related to fintech applications and services which will include debugging, troubleshooting, stakeholder management, log management and tracking as well as UAT as and required.

Market Research

Stay informed about trends and advancements in fintech.

Conduct research to identify new technologies and solutions that could benefit the organization.

Access Control & Security

Manage access control policies, ensuring appropriate user permissions and segregation of duties.

Conduct periodic access reviews and audits to verify compliance with security standards and regulatory requirements.

Collaborate with IT and security teams to enforce identity and access management protocols.

Ensure timely provisioning and de-provisioning of user accounts.

Monitor, document, and report on access control activities as part of governance and risk management.

QUALIFICATIONS

Bachelor's degree in finance, business administration, computer science, or a related field. Certifications or further education in fintech or project management are a plus.

PREFERRED EXPERIENCE

Minimum 2 years' experience in a Banking environment. Strong understanding of business processes, data analysis, and project management methodologies. Proficiency in MS Office Suite; knowledge of BI tools, SQL, or workflow management systems is beneficial. Excellent analytical, problem-solving, and critical thinking skills.

KNOWLEDGE

* Technical, operational, analytical, and communication skills, combined with a strong understanding of financial technologies, regulatory requirements, and customer support best practices. This knowledge enables effective support and optimize fintech systems and ensure a positive user experience. Al Baraka Bank is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.