Job Description

Financial Services Business Partner
Additional Role Information (Scope of Role)
Role Purpose (iRecruitment)
To track financial performance and provide financial information, forecasting and analysis to help guide decision making for
specified business units
Workforce Segment
Specialist
Role Stream
Financial Management
Additional Role Information (Scope of Role)
Minimum Qualification
Bachelor of Commerce Degree
Preferred Qualification
Post Graduate Bachelor of Commerce Degree, CA(SA) or CIMA
Experience Required
3 to 5 year's experience in a similar environment, of which 1 to 2 years ideally at a junior specialist level
ITC Check Required
No
Role Outputs
Perspective: Financial
Output
Category
Output
Quality Requirements/Detail
Success Criteria
Weighting
Budget Management
THE CLIENT Provide input into the budget and manage and report on budget usage that reflects delivery of planned work within agreed parameters
Provide input into the budgeting process and monitor
utilisation for the financial year according to the operational plan
Produce or review budget reports to make sure they accurately reflect work activity
Ensure financial documentation is maintained to support accurate record keeping and future legislative requirements
Escalate potential budget risks that may lead to increased costs or financial losses
Present work proposals on planned activities that will require financial resources
Allocate and approve expenditure
Collate, analyze and evaluate data and information to
Role Outputs
Perspective: Financial
Output
Category
Output
Quality Requirements/Detail
Success Criteria
Weighting
forecast expenditure and cash flow trends and make recommendations to improve budget
Cost Containment
THE CLIENT Control expenditure and identify process improvements to contain and reduce costs
Deliver against operational and cost targets
Prioritise resource allocation to minimise and reduce wastage
Monitor costs for the financial year according to the operational plan
Allocates and approves expenditure
Review cost reports and resolves or explains variances to the budget
Identify, control and escalate potential risks that may lead to increased costs
Manage costs or expenses within the approved budget to achieve cost efficiencies
Role Outputs
Perspective: Customer
Output
Category
Output
Quality Requirements/Detail
Success Criteria
Weighting
Relationship Management
THE CLIENT Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
Engage in cross-functional relationships to obtain and to provide work support
Improve Business
Relationship with internal partners/stakeholders. Increase service delivery to clients by measuring team contribution with a
Role Outputs
Perspective: Customer
Output
Category
Output
Quality Requirements/Detail
Success Criteria
Weighting
customer survey.
Measured against the performance scale 1:
< 50% 2: 50-70%
3:70.1-85% 4: 85.1-
95% 5: >95%
Customer Service Culture
THE CLIENT Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards
Ensure full understanding of customer needs to deliver
quality service
Ensure customer service solutions are aligned to the business operational plan, Organisational values and service standards
Communicate how customer service solutions will be implemented and secures buy-in
Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
Ensure resolution of customer queries and complaints timeously and ownership of issues
Analyse customer feedback to help improve customer service
Propose ideas to improve customer service
Role Outputs
Perspective: Process
Output
Category
Output
Quality Requirements/Detail
Success Criteria
Weighting
Reporting
THE CLIENT Compile reports that track progress and guide businesses to make informed decisions
Improve business decisions by providing accurate and
reliable business intelligence (information) together with analysing trends and data
Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
Risk and Compliance
THE CLIENT Manages risks in own area of responsibility
Ensure compliance with relevant statutory, legislative,
policy and governance requirements in the area of accountability
Ensure implementation of relevant policies, governance and practice standards across the business
Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes
Develops an understanding of risks and risk management approaches
Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
Educates others and makes suggestions for improvements
Networks and participates in specialist risk forums where required