Job Description

Job Title: Financial Assistant (Call Center & Engineering Support)

Location:

15 Fairways Avenue, Mount Edgecombe

The Financial Assistant will provide financial, administrative, and reporting support within a fast-paced call center environment, while also assisting with financial tracking and cost control related to engineering and technical operations. The role requires strong attention to detail, excellent communication skills, and the ability to work closely with finance, call center teams, and engineering departments.

Key ResponsibilitiesFinancial & Administrative Duties

Assist with daily financial operations including data capturing, reconciliations, and record keeping Prepare invoices, purchase orders, and expense reports Monitor petty cash and operational expenses Assist with payroll support, commission calculations, and overtime tracking Support month-end and year-end financial reporting Maintain accurate financial documentation and filing systems

Call Center Financial Support

Track agent commissions, incentives, and performance-related payouts Monitor call center operational costs (staffing, utilities, systems, airtime, software) Prepare weekly and monthly financial reports for call center management Assist with budgeting and cost-control initiatives Liaise with team leaders and HR regarding attendance, timekeeping, and pay-related queries

Engineering / Technical Financial Support

Track engineering project costs, materials, and supplier invoices Assist with budgeting and cost analysis for engineering and technical projects Maintain records of assets, equipment, and maintenance costs Support procurement processes for engineering tools, parts, and services Work closely with engineering teams to ensure accurate cost allocation and reporting

Requirements & Qualifications

Diploma or Degree in Finance, Accounting, Business Administration, or related field 1-3 years' experience in a finance/admin role (call center experience advantageous) Basic understanding of engineering or technical environments is an advantage Strong Microsoft Excel skills (formulas, spreadsheets, reporting) Experience with accounting or payroll systems is an advantage Excellent numerical, organizational, and analytical skills

Skills & Competencies

High attention to detail and accuracy Strong communication and interpersonal skills Ability to work under pressure and meet deadlines Confidentiality and professionalism Team-oriented with the ability to work independently Problem-solving and analytical thinking

Working Conditions

Office-based call center environment Interaction with finance, HR, call center management, and engineering teams Monday - Friday 8am-5pm

How to Apply

Email your CV to:

recruitment@icallgroup.com

WhatsApp:

063 153 8097

Subject line:

Financial Assistant - Call Center & Engineering

Job Type: Full-time

Work Location: In person