Job Description

Hello... an exciting new opportunity has just become available at Lumkani, an affiliate of Hollard. We are looking to recruit an experienced Operations Manager - Cape Town
Who we are:
Lumkani uses IoT technology to mitigate household risks and provide financial services to previously underserved markets in South Africa. We provide short and long term insurance to increase resilience in low income households and enable our clients to thrive. We are a young company - no idea to improve what we do is off limits. We strive to test, break, retest, and embed ideas that work. Our high functioning teams are based in Johannesburg and Cape Town.
Why work with us?
Lumkani is a fast-growing scale-up organisation that allows immense growth and professional development. If you are ready for a fast-paced, evolving environment where your work can add extensive value to growing the organisation and in the process have a significant impact on under-served South African communities, Lumkani is the place for you.
Role Description:
We are looking for someone who is passionate about operations and the power that refined operational systems can provide for efficiently scaling a business. We are exploring new innovative approaches of serving our clients, and we are looking for someone who is excited to be a part of finding how we can grow and succeed in this.
At Lumkani you will have the unique opportunity to build and grow the operations function. This will expose you to a fast-paced environment where you will be expected to continue learning and reinventing the operations space in our business
Key Responsibilities:
Task delegation and delivery through Operations teams

• Performance management and Professional development
• Change management
• Training (Creating material, organizing and presenting sessions)
• Manage key stakeholder relationships inside and outside the organization.

Client Payments:

• Manage process of premium allocations through payment channels (bank deposits,debit orders, pay@)
• Manage and improve process of debit order management
• Monitor and implement process improvement
• Monitor payment allocation SLAs
• Manage automated client messaging during customer payments journey
• Manage QA process to ensure accuracy of premium payment allocations

Claims:

• Manage monthly claims audit
• Manage financial administration in relation to claims

Finance:

• Responsible for monthly insurance bordereau reporting
• Own the Lumkani payments process
• Oversight and accountability for the bookkeeping function of the business
• Building budgets and long term financial projections
• Monitoring expenditure vs budgets
• Procurement
• Work with external accountants to provide monthly financial management reporting
• Support external accountants to deliver the annual financial audit

Policy Management:

• Manage relationships with underwriter from a policy perspective, including management of policy wording and associated business impacts
• Ensure required policy administration and reporting are maintained according to intermediary agreements.

Special Projects:
Manage special projects relating to your department, for example:

• Premium increases
• New value proposition launches

Reporting, monitoring and evaluation:

• Develop and deliver comprehensive monthly management reporting to the executive team
• Work with the data analyst and COO to develop, report on and monitor KPIs