Job Description

Our Client in Bredasdorp Western Cape is looking to hire Junior Field Technician.Key Responsibility Areas:General:

• Follow set SOP's and procedures.
• Work closely with a Team Leader and Scheduler.
• Maintaining project and safety documentation.
• Accurate reporting and updates on work done.
• Ensuring all relevant stock is available for the work that was scheduled.
• Keep equipment well maintained.
• Adhere to all Health and Safety procedures.
• Completing all SHER and OHS required documentation.
• Fibre Troubleshooting: Splicing, testing, dome management,
• Wireless Troubleshooting: Signal testing on CPE's, access points and bandwidth capacity.

Detailed

• Basic Network Troubleshooting: Ip conflicts, firewall issues and routing issues.
• Installation of VoIP systems.
• Provide excellent customer service.
• Work overtime, weekends, or on emergency call outs as required.
• Working at heights: House roofs, telephone/gum poles or large buildings.
• Working in crawl and small spaces for installation purposes.

Installation:

• Receiving daily job cards for new installations.
• Referencing job cards for correct stock needed for the installation.
• Confirming clients' needs are met as indicated on job cards. Able to update Sales or Technical

Department to adjust quote. * Installation of Fibre and Wireless CPEs.

• Cable runs internal and external. Both Network and Fibre cable runs.
• Communicate with Installation Team Leader to confirm RF signal is as required on LOS.
• Communicate with Installation Team Leader to confirm Fibre signal is as required and color

allocations are correct. * Basic access point and network setups.

• Setup and confirm the client's existing equipment is still working and that client verified that

everything works as it should. * Upgrade all equipment's firmware, clean up and take photos for quality control.

• Follow quality control with your team leader for confirmation when the installation has been

completed. * Complete installation job card with equipment used related technical information and photos.

• Inspect site, for possible future problems. Take photos and update accordingly.
• Update Ticket with all relevant work done for job card completion and invoicing.

Callout Repairs:

• Confirm issues with client as described on ticket.
• Troubleshoot fast and sufficiently.
• Able to identify problems leading to Fibre or Wireless not performing optimally and determine

solutions. * Communicate costs implications involved with the repair if any.

• Has knowledge of products and pricing.
• Able to resolve the issue on site or replace the necessary equipment.
• Confirm with client that repair has been completed and that the client tested.
• Ensure that the client is satisfied with the work that has been done.
• Follow quality control with your team leader for confirmation when the repair has been

completed. * Inspect site, for possible future problems. Take photos and update accordingly.

• Update ticket with all relevant work done for job card completion and invoicing.

CPE Recovery: Wireless & Fibre:

• Remove relevant equipment and clean-up.
• Complete recovery job card with equipment removed.

Work experience & Competency requirements

• 1 year's Fibre Optic splicing experience.
• 1 year's RF/Wireless experience.
• Grade 12
• Driver's license
• Knowledge around network structures, crimping.
• Previous experience in the IT Industry advantageous.
• Basic computer skills.
• Customer service experience.
• Basic Networking considered an asset.
• Technical training considered an asset. Electronics, IT, Networking, VoIP, IP cameras etc.
• Experience using FO troubleshooting tools (i.e. OTDR, Mass Fusion Splicing, etc.)
• Clean driving record.
• Good analytical and problem-solving skills.
• Effective planning skills.
• Leadership skills.
• Good working knowledge of hand and power tools used in this position.
• Proficient in fibre cable termination with connectors.
• Well versed in fusion splicing machine technique.

The Talent Room