Job Description

About The Company:

Deposita SA, a world renowned Cash Management Company Specializing in Smart Solutions For Banking, Retail & Wholesale Sectors has a vacancy in the Operations Department.

Job Overview:

We are seeking a skilled and proactive individual to join our team as a Field Technician. The successful candidate will be responsible for the installation, maintenance, and repair of Automated Banking Machines (ABMs) and docking stations.The ideal candidate will be a self-motivated professional with a strong track record of adhering to company policies, implementing best practices, and demonstrating sound judgement in achieving organisational goals. A clear understanding of the critical role that technical support plays in business performance is essential. The role demands a results-oriented individual who aligns with the values of the company.

Key Responsibilities:

1. Installation and Maintenance Management

Conduct installations and de-installations of ABMs. Provide on-site training to clients on newly installed ABMs. Install and maintain docking stations. Apply necessary upgrades and modifications of ABMs.

2. Operational Efficiency

Ensure timely response to client service requests. Maintain high standards of workmanship. Complete service-level agreements (SLAs) as per contractual obligations. Properly maintain and manage company-issued equipment. Retrieve faulty canisters from cash centre for service and repair. Perform scheduled maintenance in accordance with SLA requirements (98% compliance per vendor). Accurately log all service activities using the call-logging system (Journey) for tracking, billing, and performance metrics.

3. Client Satisfaction and Retention

Ensure ongoing customer satisfaction through effective training and support on all devices.

4. Customer Service Delivery

Provide on-site technical fixes as required. Respond to technical call-outs within SLA timeframes. Be available to work extended hours as operational demands require.

5. Health and Safety Compliance

Actively contribute to the development, implementation, and review of branch, regional, or national safety plans. Participate in company safety initiatives including meetings and toolbox talks. Report and follow up on all safety incidents promptly. Adhere to workplace safety policies and procedures. Attend mandatory safety training and refresher sessions. Ensure appropriate use of personal protective equipment (PPE) at all times.

Ideal Candidate:

1. Qualification & Technical Experience Required

Grade 12 / NQF Level 4. A valid drivers license. Electrical skills. Technical skills.

2. Skills and Attributes

Delivering great customer service. Sharing and cooperating. Dealing with challenging circumstances. Understanding the organizational environment. Attention to detail. * Work under pressure.