Job Description

Job Purpose

Ensure effective and efficient management of the Field services operational requirements through the use of available resources. To support both internal and external customers according to STOWE policies and procedures. Extended working hours are fundamental requirements. Contractual understanding, Quality Assurance implementation and customer consultation. Mentorship and guidance of engineers & technicians.

Key Responsibilities

Job Specifications include but are not limited to:

v Incident Management and Implementation - 60 %

o End to end management of OSR process

SLA management

Resource management

Escalation management

On-Site Request analysis and interpretation

Joint response management

Stock management and requests

Fieldmetrix and documentation validation

o End to end Project management and reporting

Installation planning

Installation resource management

Stock management and requests for installations

Fieldmetrix and documentation validation

o Provide guidance to technical team

o Management of skill levels within team (training)

o Upward feedback

v Administration & Tool Management - 20 %

o Administration to be completed as per internal policies and procedures

o Validation of team admin as per internal policies and procedures

o Boot Stock Management and reporting

o Hardware Tools

o Software Tools

v HSSE Requirements - 10 %

o Understand HSSE and PPE requirements

o Implement and drive HSSE in teams

o Implement processes to keep Safety File updated

v Stowe Policies, Procedures and Values - 10 %

o Customer Satisfaction

Internal

External

o Ethical

o Agile

o Knowledgeable

o Accountable

o Stowe Policies

v Additional Tasks that may be given at management's discretion.

Minimum Requirements

- Grade 12 Qualification

- A+ and N+ (CompTIA) Certification or NQF 5 equivalent

- At Least 3 - 5 Year IT industry experience

- Driver's License

- Passport

Job Types: Full-time, Temporary
Contract length: 12 months

Pay: R10000,00 - R12000,00 per month

Work Location: In person