Direct report to the Branch Manager. This position has the responsibility of Technical hands-on assistance and Support including but not limited to that of maintenance, services, repairs and inspections as per application.
Primary focus is Technical Assistance to the customer network.
KPIs:
KPI 1 - Job Card Administration
Accountable to ensure accuracy and completeness of job cards afforded to you.
Ensure Parts identification for any additional repairs needed are done accurately and cost effectively.
Diagnose errors and technical problems to determine proper solutions to produce timely and detailed service reports.
KPI 2 - Management of Manitou resources
You are accountable and responsible for the tidiness and upkeep of your allocated Field Service vehicle.
You are accountable for the Manitou Tools allocated to your vehicle and report on breakages and missing tools.
It will be expected of each member to hand in their overtime and expense claims on a timely manner as prescribed by the Finance department. The claim document should be complete with all supporting documents attached.
KPI 3 - Customer Satisfaction
Manage all on site services, repairs and maintenance as required per application as per customer safety procedures and policies.
You are accountable for your actions on site when liaising with customers by not divulging company information or sensitive information on jobs that would put Manitou SA in a bad light.
KPI 4 - Reporting
You are accountable and responsible to report back on damages and defects of your Service Vehicle and tools.
You are accountable for additional work to be done after site visits were conducted.
ADDITIONAL DUTIES AND RESPONSIBILITIES NOT REFLECTED IN KPI's:
Collaborate with various departments within MSA and to share information across the organization to build positive relationships with customers and coworkers.
To carry out any reasonable work request given by management.
To carry out all tasks given in accordance with environmental, health and safety guidelines provided by the company.
Management may request and expect of the member to work overtime if the need arise (all overtime will be compensated for according to company overtime policy).
It will be expected of each member to utilize company property and vehicles in accordance to company policies and adhere to National legislation when driving on national roads.
Promote a Health and Safety culture within the Field Service Department.
EDUCATION:
Matric (Gr 12)
Red Seal Qualified Diesel Mechanic/Electrical Technician
Excellent Product Knowledge.
Operator Competency on all Manitou related equipment and machines.
EXPERIENCE:
At least 4 years' experience in Mechanical and/or Electrical repairs on Material Handling Equipment.
Knowledge of South African legislation and standards related to off highway equipment.
Leadership skills necessary to manage and develop a healthy relationship with key customers in the field.
COMPETENCIES AND SKILLS:
Outstanding leadership and time management skills.
Intermediate to excellent computer skills.
Excellent people skills.
Internal and external communication skills.
Excellent read and write in English.
Ability to work collaboratively with colleagues and staff to create a result driven, team orientated environment.
In possession of a valid RSA driver's license.
Ability to work under pressure.
Ability to work unsupervised.
To carry out all tasks given in accordance with environmental, health and safety guidelines, provided by the company.
Technical business understanding.
INTERNAL/EXTERNAL CONNECTIONS:
Works in partnership with almost all departments of the Headquarters to ensure close alignment.
Represents the company as an appropriate ambassador in its relationships with key customers, suppliers, competitors, government agencies, professional societies, and similar groups.
LOCATION & EXPECTED TRAVEL:
This position is based in the Western Cape, South Africa.
Will be required to travel within Cape Town.
Job Types: Full-time, Permanent
Application Question(s):
Are you a qualified diesel or earth moving mechanic?
What is your current salary?
Why do you want to leave your current employer
Education:
High School (matric) (Required)
Experience:
working on Manitou, CAT, JCB or Komatsu machinery: 2 years (Required)
* material handling, construction or mining: 4 years (Required)
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