Job Description

About the job Service Operations Department is looking for a Field Service Team Manager to be located in Johannesburg. This is an interesting and challenging opportunity to be part of a dynamic, motivated & competent team and presents growth opportunities in one of the most interesting markets! Key Responsibilities & Objectives

• The Field Service Team Manager will be responsible to bring focused leadership to a team of service engineers to maintain operational capability whilst balancing the needs of the customer, business, and the team. Support and coordinate team members to create an excellent customer experience & meet the Service market demands.
• This role will be combined with FSE duties (50% FS & 50% TM) (execute all services of our 360xc2xba service portfolio on specific products, modules, and systems.
• responsibility for planning the field service activities.
• Responsible for executing and providing technical support to customer: commissioning, installing, testing, repairing, and maintaining as well as condition monitoring and energy audits on products, modules and systems at customer site.
• Secure a strong QHSE culture within the team.
• Leading change management to adapt to new market demands.
• Manage and develop capabilities needed to support the overall Service strategy.
• Support proactive service sales by lead generation in collaboration with Service sales.
• Lead the team giving the direction and ensuring that they are performing with a strong customer orientated mindset.
• Lead the team even remotely giving the direction and ensuring that they are performing according with the service strategy with a strong customer orientated mindset.
• Coordination of service requests based on the customer, priority and communication with customers, segments and concerned service engineers.
• Closely monitor utilization and efficiency of service engineers and effective use of available resources.
• Closely monitor the Performance Agreements customers & ensure the delivery of professional & superior customer experience.
• Plan and visit customers at regular intervals for understand their requirements and satisfaction towards the services provided.
• Implement and follow up on relevant KPIs to measure and improve performance.
• Manage basic performance issues within the team appropriately and quickly.
• Identify training needs and keep track of FSE competence improvement and personal development and skills matrix updates accordingly.
• Ensure effective management of people in remote areas.
• Ensure that the team are equipped with the right tools and the tools are fit for purpose.

Background

• An Engineering Graduate preferably in Marine/Mechanical / Electrical or relevant technical educational background
• Master's degree in management/MBA is preferrable.
• Minimum 7-10 years of experience in high speed and rotating equipment's used in Marine, Food & Energy industries.
• Strong skills in working with Electrical, PLC and Controls
• Experience in Budget management, controlling costs and optimizing resource allocation.
• Strong communication, skills in English, (spoken and written), are essential, along with an understanding of Microsoft Office products.
• Strong conflict Management & interpersonal skills
• Driving license is required.

How to Apply: If you meet the above qualifications and are excited about the prospect of joining our HR team as an intern, please submit your resume along with a cover letter detailing your relevant qualifications and volunteering experience to maggie.modiba@siyakha.co.za. Please include "Field Service Team Manager" in the subject line. Job Type: Full-time Salary: R450,000.00 - R600,000.00 per year Application Question(s):

• Do you have a minimum of 7-10 years of experience in high speed and rotating equipment's used in Marine, Food & Energy industries.
• Engineering Graduate preferably in Marine/Mechanical / Electrical or relevant technical educational background

Education:

• Bachelors (Required)

Experience:

• in high speed and rotating equipment's: 7 years (Required)

License/Certification:

• Drivers License (Required)

Application Deadline: 2023/10/15