Job Description

Field Service EngineerAt Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, wexe2x80x99re responsible for systems maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters.Join us as an Engineer on our Field Service team in Johannesburg, South Africa to do the best work of your career and make a profound social impact.What youxe2x80x99ll achieveYou will:You will apply technical expertise, peer collaborating, diagnosis tools and analytical practices to resolve customer issues, taking care of our customer IT operations by delivering outstanding on-site support.Drive timely onsite services such as break-fix support and proactive maintenanceSeek resolution to drive closure of complex issuesKeep abreast of technology and our service offeringsTake the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Herexe2x80x99s what we are looking for with this role:Essential Requirements5+ years of relevant experienceStrong experience in Technical Troubleshooting and Escalation ManagementCommitment to Continuous LearningFocus on high levels of Customer ServiceDesirable RequirementsDell EMC Proven Professional Specialist Level certification (1 or more: Storage (VMAX, Unity, Isilon, Xtreme IO), DPS (Avamar, DD, Networker), CPSD (Converged, Hyper Converged) and Server (Poweredge)Professional level Industry certification in one of the following: Linux, Windows, Vmware, NetworkingWho we areWe believe that each of us has the power to make an impact. Thatxe2x80x99s why we put our team members at the center of everything we do. If youxe2x80x99re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, wexe2x80x99re looking for you.Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy .

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