Job Description

About The PositionCash Processing Solutions is looking for a Field Service Engineer in East London to be responsible for providing service and maintenance for Cash Processing Solutions equipment at customer sites.Technical Support

• Provide Site Engineer Service function to CPS customers in line with the customer contracts
• Diagnose systems problems in minimal time and make repairs
• Make recommendations for improving services, reliability and performance of CPS equipment
• Gather and record machine information at regular intervals to monitor performance
• Keep customer apprised of progress during remedial maintenance or during down system situation
• Ensures Optimal Spares, Stock and Tool Management by keeping parts records up to date, timeously replacing worn parts into stock
• Escalate solving technical problems by seeking timely advice or assistance from technical support when necessary
• Handle customer In a professional manner during difficult high-pressure situations
• Document system problems and Preventative Maintenance (PM) performed in customer's site log
• Establish PM schedules and perform according to CPS specifications
• Submit appropriate spare parts paperwork on a weekly basis.
• Submit a weekly site status report to Team Leader & Service Quality Assurance Manager.
• Responsible for assistance with installing machines, Engineering Change Notices that effect current systems and upgrades. Hardware or software upgrades may require technical assistance on unusual or complex systems.
• Support maintenance activities and seek continued improvements of procedures and practices that reduce costs, while maintaining or enhancing customer satisfaction, quality, and services

• PC literate ( Fully proficient with XP, MS Office, particularly Word
• Educated to a Diploma or equivalent standard (to include Maths and English)
• This Diploma is highly preferable but may not be essential if the incumbent has the required experience.
• Have an understanding/experience of Mechanics, Electronics and Information Technology
• 3 years or more in Mechanical Field
• 3 years or more years of experience working in a customer facing environment
• Trained in the maintenance and repair of electro-mechanical machines
• Understanding of AC/DC power distribution
• Understanding of digital and analog circuitry
• Ability to work with electronic schematics, logic diagrams and mechanical drawings
• Logical trouble shooting skills and capability to isolate problems at PCB or competence level
• Knowledge of DOS and high speed note sorters is essential - additional technical product specific training will be provided
• Basic understanding or air/vacuum systems
• Experience of working in customer facing environment
• Excellent written and verbal communication skills to all levels.

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