Job Description

Key Purpose and Accountabilities:

Job Purpose:


Technical

Provide on-site installation of systems, maintenance and troubleshooting to ensure a smooth and rapid start-up for customers. Integrate Cepheid instruments into customer laboratories and provide support to the customer during the evaluation and validation process Monitor sites and provide trainings (system, software, reagents and connectivity). Record information related to installations, training, customer support and follow-up in SFDC as well as market intelligence data and report to the programme manager Develop and maintain excellent relationships with customers, ensuring a high level of customer satisfaction through proactive attitude and actions to optimize system performance Conduct proactively preventive maintenance and modifications, reactive repairs and installations and de-installations, in a timely, productive, and cost-effective way Interpret customers' needs and take responsibility for problem resolution amongst other functions liaising with the customer on administrative and technical matters Manage all aspects of field support, which is not limited to system hardware and software, PCs, and networking Work closely with internal stakeholders to address customer concerns, determine corrective action and customer follow-up Spares management including stock levels Manage inventory for car stock and other required spare parts

Commercial

Interacting with stakeholders on the ground to generate demand for testing on the installed base, identify potential new assays that can be added to the menu and collaborate with Cepheid team to allow fast adoption and implementation. Assist the HBDC sales team with pre- and post-sale technical activities both within Zimbabwe and in surrounding Southern African countries to support a growing user base of diagnostic products

Experience, qualifications, skills required:

Diploma Engineering or Biology, Bachelor's Degree with experience in Molecular Biology an advantage Must have experience working with various KOL's within Zimbabwe Local language knowledge such as Shona and Ndebele desirable Clinical Laboratory focus along with experience in molecular and microbiology techniques Results driven and self-motivated with a demonstrated ability to achieve measurable goals Knowledge of diagnostic market Technical support and training experience in reagent and instrumentation for Clinical Diagnostics Experience working in Africa is an advantage Expertise with generating commercial leads Experience with customer base within territory a plus Strengths in networking and relationship development Strong oral and written communications skills Excellent technical presentation skills for group and one-on-one presentations Integrates with the sales team in planning and executing business growth strategy Networks with the scientific community to grow the business

Qualities/Competencies:

Dedication to customers and service Knowledge of medical diagnostics market Excellent presentation skills Experience in customer training Self-assured and calm under pressure Good communication skills Strong team player Cultural sensitivity to work in an international group Demonstrated excellent time management and organization, project management skills High compliance and integrity standards and strict adherence to the Danaher policies

Other Requirements:

Required to spend around 80% on-site with customers Travel mostly limited to Southern African countries, but will include some worldwide travel The individual may be asked to do other job duties as required by the business Will be required to work after hours from time to time Ability to lift at least 30 lbs

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.


For more information, visit www.danaher.com.


At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.