Job Description

This opportunity suits someone who enjoys hands-on IT support, problem-solving, and working in a dynamic, high-pressure environment.
Key Responsibilities

• Provide professional ICT support to staff and stakeholders across applications, hardware, and infrastructure.
• Install, configure, test, and maintain networks, operating systems, software, and system management tools.
• Perform fault finding on desktops and laptops when tickets are logged.
• Provide basic troubleshooting on LAN/WAN, Wi-Fi, and IP networks, escalating where required.
• Set up laptops, desktops, printers, phones, and replacement equipment.
• Maintain and administer Windows Server, Windows Desktop, Mac OS, antivirus systems, and Office 365.
• Manage and respond to tickets through the service desk system, ensuring timely resolution and escalation.
• Support meetings, conferences, and off-site events with ICT setup and testing.
• Assist with implementation, upgrades, and support of business applications.
• Maintain ICT asset registers, equipment records, and procurement documentation.
• Obtain quotes for hardware and services and ensure equipment is tracked and signed in/out correctly.
• Travel to regional offices for support and events when required.

Minimum Requirements

• National Senior Certificate (Matric).
• Certificate or Diploma in IT or related field.
• Minimum 2 years' experience in an ICT / IT Support role.
• Experience supporting Microsoft Office applications.
• Experience with Windows Operating Systems, installations, and troubleshooting.
• Exposure to network setups and issue resolution.
• Experience troubleshooting desktop and laptop hardware.
• Basic to intermediate knowledge of computer hardware and networking.

Technical Exposure

• Windows Server and Desktop environments.
• Active Directory administration.
• Office 365 administration.
• LAN/WAN, Wi-Fi, IP networking.
• Antivirus and endpoint protection.
• Ticketing systems and service desk workflows.

Skills & Attributes

• Strong communication skills.
• High attention to detail.
• Excellent time management and organisation.
• Able to work independently and take initiative.
• Performs well under pressure.
• Comfortable supporting demanding users and environments.
• Additional South African language advantageous.

Additional Requirements

• Valid driver's licence advantageous.
• Access to a reliable, insured vehicle.
• High level of confidentiality, integrity, and professionalism.
• Ability to meet tight deadlines in a high-pressure environment.

What's On Offer

• Permanent role with probation period.
• Exposure to a broad ICT environment.
• Dynamic, fast-paced working environment.
• Opportunity to grow within a professional IT team.
• Market-related remuneration.

Apply Now!
For more information contact:
Raees Sadek
IT Recruitment
Researcher

Skills Required