Job Description

Key Accountabilities/ Principal Responsibilities

Primary Duties

Waste Management

Cleaning and Hygiene

Catering

Linen and Laundry

Pest Control

Helpdesk

Manage contractors

Client liaison

Invoicing submission and control

Management Reports

General Operations

Implement and adhere to Processes and Procedures



Secondary Duties

Maintain service levels

Complete customer focus

Pro-active inputs

Provide feedback and communication to Operations Manager



Staff Management

For HSE maintenance.

For administration of staff and appropriate record keeping.

For ensuring relevant procedures and work instructions are up to date, thereby maintaining a system of internal control.

To comply with the relevant requirements.



Manage Contractors

Ensure a valid Service Level Agreement (SLA) exists

Know all the SLA terms and conditions

Adhere to over-arching SLA and Contract Specification

Familiarise with site specific requirements.

Ensure proper service delivery

Performance measurement

If needed, institute non-conformances

Approve service schedules

Initiate and approve requests for service

Follow up on outstanding Helpdesk Work Orders and Requests



Client Liaison

Provide regular task feedback to client

Complete all / any client requests and ensure client satisfaction

Provide feedback to Account Manager, Operational Manager and Head Office

Ensure that satisfaction audits take place as per contract

Address complaints relevant to responsible services



Invoicing Control

Compare invoices to Work Orders

Approve payment within specified time frame

Forward to internally nominated person

Familiarize with the approved invoicing procedures and abide by them

Ensure timeous submission of invoicing by Contractors.

Manage annual increases of Contractors vs Budget actuals



Management Reports

Complete monthly Management Report highlight all operational issues and comment on the status of such issues

Report on status of projects

Report on staff

Highlight concerns

Make recommendations or submit request for assistance.

Input into HSE reports



General Operations

Ensure all operational outputs are noted

Timesheet management

Manage on-site expenditure

Communicate all operational aspects to staff

Ensure that client has been made aware of any operational changes

Make recommendations on any operational issues that need to be altered to fit individual sites

Ensure that operations output takes into account the unique client environment



Implement and adhere to Process and Procedures

Institute all approved process and procedures

Adapt and make site specific

Where needed create additional

Communicate to staff and ensure all understanding

Implement revised process and procedures

Measure validity as a repetitive exercise

Report back to Head Office

Forward site-specific process and procedures to Configuration Management

It should be noted that, for operational reasons, it may be necessary to perform tasks other than those described herein from time to time.

Prescribed procedures may be amended by management as and when required

Key Skills and Experience

Grade 12

Min 3 years Tertiary qualification preferable

Min 5 years relevant experience, with min 3 years Soft services Facilities Management maintenance experience

Knowledge of legal aspects pertaining to contracts etc.

Knowledge of the helpdesk as a tool to manage outsourced service provision to a corporate.

Budgeting experience

Working knowledge of e-Commerce initiatives

People and Management Skill

Good people relationship skills

Good interpersonal skills

Customer focused

Good and proven leadership skills

Able to work under pressure and meet deadlines

Ability to handle and control difficult situations

Ability to create and maintain budgets

Able to keep Contractors in line with agreed Service Level Agreements (SLA's)

Ability to communicate on high level

Self-motivated

Integrity

Computer literacy skills

Key result areas

Understand role of reporting to the business and client

Understand interworking with various teams to ensure client financial compliances

Understanding that feedback and communication is critical to success

Additional Responsibilities and Skills

The employee acknowledges that all duties performed will reflect on the client and will thus act in a professional manner at all times, as FMS is a service provider, all necessary steps need to be taken to ensure that the service has been delivered according to client requirements, and to prescribed service levels.

Interested? Submit your CV now.

All vacancies advertised by AFMS Group are in full adherence to South African labour legislation, including the Employment Equity Act, Labour Relations Act, and Basic Conditions of Employment Act.

We strive to create an inclusive workplace that values diversity and welcomes applications from all qualified individuals, regardless of race, gender, disability, or any other protected characteristic.

Our recruitment process is fair and equitable, focusing on the qualifications, skills, and experience that are relevant to each role. We ensure that all candidates are treated equally, and no discrimination will be tolerated.

By submitting your application, you consent to the processing of your personal information in accordance with the Protection of Personal Information Act 2014 (POPIA) for recruitment and hiring purposes.

For information on AFMS Group, including more information on our company culture, visit our website at www.afmsgroup.co.za.

Please note, relocation costs will not apply

If you don't hear from us in 14 days, consider your application unsuccesful.

Applications to be addressed to Matthew Toontjies

: [email protected]



Closing Date for applications:

Tuesday, 02 September 2025 by 16h00