Job Description

Job Requisition Details
Talent Aquisition Contact - Michelle Thabethe
Requisition ID: 141305
Location: KZN - Umhlanga Park Square (on-site)
Closing date: 13 August 2025
Job Family
Administration, Operations and Facilities
Career Stream
Facilities
Leadership Pipeline
Manage Others
Job Purpose
To provide value adding property service for customers and staff in order to create a great place to work through enabling competent and passionate teams.
Job Responsibilities

• Build and maintain effective working relationships by being flexible and open to feedback.
• Build strong internal and external relationships by engaging and communicating effectively.
• Meet and exceed clients' expectations by identifying their needs and resolving queries within agreed turnaround times.
• Provide feedback to management by compiling reports for the management team.
• Contribute Business Unit cost saving strategy by evaluating cost of implementing work in-house or outsource. Confirm invoice prices for processing by checking against the job card; Purchase order and quotation.
• Manage and maintain consumables inventory system by updating the stock control spreadsheet on a daily basis.
• Manage staff performance by monitoring daily activities of direct reports.
• Ensure transformational target are met for own team through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list.
• Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.
• Manage performance of staff .
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations; utilising the talent grid principles and developing talent retention programmes.
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
• Prepare for the day by inspecting site and checking the property service centre.
• Deploy staff by assigning staff to calls logged.
• Manage the Planned Preventative Maintenance (PPM) Schedule by booking necessary items in advance.
• Ensure internal and external stakeholders perform within agreed turnaround time and Service Level Agreements by monitoring and rating their performance in accordance with Vendor Management process.
• Prevent and minimise hazards by complying with Occupational Health and Safety Act and the Nedbank OHS policy.
• Source quotations by identifying suppliers from the preferred list and requesting for written quotes.
• Give work commitment by raising a requisition and purchase order.
• Manage performance of the team by conducting on the job training; counselling and coaching.
• Enhance processes by constantly seeking innovative improvements to the maintenance practises.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

• 3 years experience in facilities management environment.
• Artisan qualification in either plumbing, electrical, mechanical, carpentry
• Management experience

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Client service management
• Communication Strategies
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Service level agreements
• Staff resource planning
• Strategic planning

Behavioural Competencies

• Communication
• Technical/Professional Knowledge and Skills
• Collaborating
• Managing Work
• Work Standards
• Adaptability

Skills Required