Job Description

Frogfoot is looking for a Facilities Node Area Owner to join the Facilities Department.

Purpose of the Role

This role is perfect for someone who enjoys

being hands-on with network infrastructure, solving technical challenges, and ensuring that critical systems run reliably. As a Node Area Owner, you will oversee the telecommunications infrastructure and electrical systems within your designated region. You will work on AC/DC power systems, generators, and telecom equipment, while applying a methodical and detail-oriented approach to every task.


This role suits someone who is organised, technically curious, and comfortable managing both the physical and administrative aspects of network nodes -- including working with optical and switching equipment, and optimising cabinet design and layout for maximum efficiency and uptime.

Key Responsibilities

Operational Maintenance & Infrastructure Management

Perform routine maintenance, inspections, and housekeeping of telco facilities to ensure operational readiness. Support and maintain AC and DC power systems, including generators, batteries, inverters, rectifiers, and power distribution units. Assist with the installation, configuration, and troubleshooting of optical transmission and switching equipment. Design and optimise cabinet layouts for efficient equipment placement, airflow, and future scalability. Respond to facility-related incidents and emergencies, ensuring rapid resolution and minimal downtime. Ensure all work complies with safety standards, electrical codes, and company policies.

Documentation, Planning & Coordination

Maintain accurate documentation, including maintenance logs, equipment records, and facility schematics. Plan and roll out facility migration projects and assist with long-term and short-term operational planning. Anticipate potential risks or operational issues and prepare mitigation plans. Coordinate and facilitate activities during change control windows. Manage projects related to new node builds within the allocated area. Coordinate with contractors, vendors, and internal teams for upgrades, repairs, and facility improvements.

Leadership, Supervision & Team Support

Provide general coordination and oversight of all operational activities within the designated node area. Issue clear verbal and written instructions to team members and maintain a strong physical presence to monitor outcomes. Make informed decisions under pressure, including during emergencies or unexpected situations. Encourage cooperation across teams, support a delivery-driven culture, and maintain high staff morale.

Problem Solving & Continuous Improvement

Identify operational issues, assess their impact, and determine effective solutions. Test and implement corrective actions, monitor results, and adjust where necessary. Evaluate processes and introduce improvements to enhance efficiency and network uptime.

Performance Management & Staff Development

Evaluate staff performance and submit quarterly reports to the HOD and Executive team. Develop team members' skills and provide training on all FF Maintenance systems. Assess individual development needs and implement appropriate support or coaching programmes.

What You'll Need to Know

To succeed in this role, you should have:

Matric 5 Years of Experience in a data centre environment

System Tools:

+ Windows Office Applications
+ Solid
+ RT
+ UNMS
+ Iris
+ CMS
+ MS Word
+ MS Excel
+ MS Outlook
+ PC Skills
+ Solid experience and or similar platforms
+ RT Experience and or similar platforms
+ NOC/Support Environment Experience
+ History of System Development and Training Development
+ History of staff training and skills development
+ Com-app
+ Delta

Skills That Will Help You Succeed

Good knowledge of AC/DC power systems and generator operations. Experience with telecommunications infrastructure, including optical and switching equipment. Experience with cabinet design, equipment layout, and cable management. Valid driver's license is required; EB license preferred for towing generators. Excellent administrative and documentation skills. Methodical, organized, and detail-oriented approach to work. Ability to read and interpret technical drawings and electrical schematics. Strong communication and problem-solving skills. CCTV / IP camera installation and configuration

Qualities We Value at Frogfoot

Technically Curious & Hands-On

: Someone who enjoys working with infrastructure, power systems, and telecommunications equipment, and takes pride in keeping our network running seamlessly.

Strong Problem-Solver:

You tackle issues logically, stay calm under pressure, and find practical solutions, even when information is limited or situations change quickly.

Organised & Detail-Oriented:

You keep accurate records, follow processes, and plan ahead to prevent problems before they happen.

Operationally Minded:

You understand the importance of uptime, SLAs, and customer impact, your work directly contributes to a stable and reliable network.

Collaborative Communicator:

You work well with maintenance teams, contractors, vendors, and other departments, ensuring smooth coordination and clear communication.

Decisive & Reliable

: When emergencies arise, you step in confidently, make informed decisions, and guide others in the right direction.

Continuous Improvement Mindset:

You look for smarter, safer, and more efficient ways of doing things, and you're proactive in suggesting improvements.

Learner & Knowledge Sharer:

You're eager to grow your technical knowledge and help others develop through mentoring, guidance, and support.

Positive Leader:

You motivate and uplift those around you, build team spirit, and maintain morale, even during challenging operational periods. *

Ownership & Accountability:

You take responsibility for the area you manage and treat the network with care, urgency, and professionalism.