Job Description

Tsebo Facilities Solutions is looking for a Facilities Manager to provide managerial and administrative control and direction with regard to service delivery in order to ensure customer satisfaction. To ensure that outputs are maintained as per the SLA and take responsibility for the overall management of the contract
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs. to find out more about who we are in a nutshell.
Duties & Responsibilities
Sub-Contractors

• Meet regularly with contractors to ensure compliance with relevant SLA's.
• Ensure that best price is offered for service.
• Maintain Service Provider matrix.
• Scorecards to be in place and completed for all Contractors.
• Contract File to be maintained for audit purposes.
• Ensure that in conjunction with Procurement department that all relevant documentation is completed and filed.
• Ensure that internal and external Service Level Agreements as defined in our Scope of Works are met.
• Manage the relationships with the building owners and contractors to ensure service delivery.
• Management of sub-contractors and external service providers.

Planning

• Assist with the management of regular and preventative maintenance plans and pre-approved capital projects.
• Control and approve all overtime requests from the various departments.
• Ensure that adequate resources are available as required by the SLA.
• Monitor departmental productivity to ensure work is carried out according to SLA to ensure no penalties are imposed on TFS as a result of non-conformance.

Project Management

• Assist the client and the senior facilities manager with any project management that is required from time to time.
• Ensure that regular communication is done in line with projects to keep all parties informed of progress, delays as well as requirements.
• Document all progress on projects and liaise with parties regarding any issues which arise.

Commercial

• Management and control the contract budget.
• Maximize and create new business opportunities within the account.
• Manage the site budgets to meet financial objectives and provide monthly reports.
• Identifies opportunities for major revenue enhancement, major cost reduction and production efficiency.
• Manage and assist in financial month-end submissions to the client.
• Produce the monthly fee, pass through and salary quotation & invoices for submission to the client.
• Ensure that the client receives the required pass through, fee and salary invoices by the deadline.
• Follow up on payment of the above invoices once issued.

Customer Satisfaction

• Establishes and maintains a good working relationship with the client.
• Manage all aspects of partner interactions with the client and TFS.
• Develop and implement best practices for client services.
• Obtain and maintain an 85% or higher Customer Satisfaction Audit percentage.

HR & IR

• Establish and maintain a good working relationship with management and staff of all the sites for which you are responsible.
• Manage the staff time keeping & productivity to ensure that all SLA's are achieved, and any transgressions are reported and managed accordingly.
• Conduct bi-annual KPA reviews with all maintenance staff and provide them with effective feedback.
• Provide each staff member with a PDA (personal development plan) and ensure that targets are achieved
• Communicate any training requirements with the HR department and FM.
• Ensure that any disciplinary actions are dealt with in accordance with the TFS Policy.
• Submit all documentation relating to the staff's remuneration and packages by the due date to the required department.

Reporting

• Compilation of technical and management reports as well as data for the client and Senior Facilities Manager by the deadline provided.
• Monitor help desk statistics and audit to ensure adherence to Service Level Agreements.
• Produce ad hoc reports for the client as required.
• Ensure that all incident reports are submitted timorously.

ISO 9001; 14001 and 45001 - Quality, Environmental and Health and Safety Standards

• Adhere to the TFS's Safety, Health, Environmental and Quality (SHEQ) Management System's Policies and Procedures of as applicable to this position.

Skills and Competencies

• With strong softservices skills
• Excellent communication skills and relationship management skills.
• Customer service centric.
• Team and project focused.
• Strategic planning skills.
• Problem solving and analytical skills.
• Financial and business acumen.
• Strong project and resource management skills.
• Conflict handling.

Qualifications

• Grade 12
• Appropriate tertiary education, preferably in Built Environment.
• 2 -5 years' experience in Facilities; Built environment; Property or Project Management or equivalent knowledge and skills.
• Good understanding and experience of Safety, Health, Environment & Quality (SHEQ), Soft Services Skills.
• Good financial and business acumen.
• Working knowledge of equipment, materials and supplies used in facilities management.
• Good understanding of SLA's and Management contracts.
• Operational experience at a managerial level.
• Knowledge of LRA and managing labour relations issues.
• Valid driver's license and own transport.
• Experience in managing technical and non-technical staff.