Job Description

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To ensure the optimal functioning, safety, and presentation of the student residence by overseeing all aspects of facilities and maintenance management. The Facilities Manager plays a key role in delivering a high-quality living environment that supports student wellbeing, satisfaction, and academic success and provides overall Leadership and responsibility during Residence Manager absences.
Facilities Management

• Manage the overall appearance, cleanliness, and state of repair of the residence in line with standard operating procedures.

• Conduct regular inspections and audits to ensure compliance with health, safety, and operational standards.

• Oversee contractors and service providers for cleaning, security, landscaping, and other soft services.

Maintenance Management

• Supervise a dedicated maintenance team responsible for daily and emergency repairs.

• Implement routine scheduled preventative maintenance throughout the year.

• Ensure timely response to logged maintenance requests and emergencies in line with standard operating procedures.

• Manage salvage stock, emergency residence stock, and furniture, fixtures, and equipment (FFE) orders in line with standard operating procedures.

Compliance & Risk Management

• Ensure compliance with Occupational Health and Safety (OHS) regulations and internal risk protocols.

• Maintain accurate records of incidents, repairs, and inspections.

Operational Coordination

• Collaborate with the Residence Manager and other departments to support student life programmes and operational needs.

• Participate in Operations meetings and contribute to strategic planning.

• Maintain proprietary software systems such as Hi-Res for room condition reports, maintenance tracking, and KPI reporting etc.

Budget & Procurement

• Monitor and manage relevant operational and maintenance budgets and procurement of supplies.

• Approve and track purchase orders in line with residence needs and company policy and operating policies.

Requirements

• Diploma or degree in Facilities Management, Building Services, or related field.

• Minimum 3-5 years' experience in facilities or maintenance management, preferably in a residential or student housing environment.

• Strong understanding of preventative maintenance, contractor management, and compliance standards.

Skills Required