Job Description

About Us

Tsebo Facilities Solution is looking for a Facilities Manager who will assist with providing managerial and supervisory direction with regard to service delivery in order to ensure maximum customer satisfaction. To ensure that outputs are maintained as per the SLA and Management contract



As the leading integrated facilities solutions provider in Africa and the Middle East, operating in over 28 countries, with over 40 000 employees, the Tsebo Solutions Group enables businesses to optimise their efficiency and productivity, and become more successful. We take responsibility of our customers' non-core activities outside of their expertise, empowering them to focus on their core business. Our local expertise, global standards and innovative cross-divisional solutions, such as catering, cleaning, facility management and security, give us the edge to optimise our customers non-core operations, allowing them to enjoy reduced cost, risk and complexity.

Duties & Responsibilities

Sub-Contractors

Meet regularly with contractors to ensure compliance with relevant SLA's. Ensure that best price is offered for service. Maintain Service Provider matrix. Scorecards to be in place and completed for all Contractors. Contract File to be maintained for audit purposes. Ensure that in conjunction with Procurement department that all relevant documentation is completed and filed. Ensure that internal and external Service Level Agreements as defined in our Scope of Works are met. Manage the relationships with the building owners and contractors to ensure service delivery. Management of sub-contractors and external service providers.

Planning

Assist with the management of regular and preventative maintenance plans and pre-approved capital projects. Control and approve all overtime requests from the various departments. Ensure that adequate resources are available as required by the SLA. Monitor departmental productivity to ensure work is carried out according to SLA to ensure no penalties are imposed on TFS as a result of non-conformance.

Commercial

Management and control the contract budget. Maximize and create new business opportunities within the account. Manage the site budgets to meet financial objectives and provide monthly reports. Identifies opportunities for major revenue enhancement, major cost reduction and production efficiency. Manage and assist in financial month-end submissions to the client. Produce the monthly fee, pass through and salary quotation & invoices for submission to the client. Ensure that the client receives the required pass through, fee and salary invoices by the deadline. Follow up on payment of the above invoices once issued.

Customer Satisfaction

Establishes and maintains a good working relationship with the client. Manage all aspects of partner interactions with the client and TFS. Develop and implement best practices for client services. Obtain and maintain an 85% or higher Customer Satisfaction Audit percentage.

Departmental Effectiveness

Manage and maintain departmental effectiveness in line with the agreed SLA and ensure that the department provides a high level of service to the client at all times. Conduct technical audits. Oversee and manage staff grooming - ensure that all staff are always well groomed and present a professional image. Undertake regular physical inspections of the work environment and report on these to the senior facilities manager. Ensure that all departments are effectively manned and able to undertake the tasks they are required by the SLA to achieve. Ensure that all departmental tools and equipment are in optimal condition and arrange the repair or replacement of such should the need arise

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IMS & EHS

Manage and control all aspects regarding Safety, Health, and Environment & Quality (SHEQ). Ensures continuous improvement and benchmarks services. Assist the client in managing safe work practices that are in line with Occupational Health and Safety Act.

HR & IR

Establish and maintain a good working relationship with management and staff of all the sites for which you are responsible. Manage the staff time keeping & productivity to ensure that all SLA's are achieved, and any transgressions are reported and managed accordingly. Conduct bi-annual KPA reviews with all maintenance staff and provide them with effective feedback. Provide each staff member with a PDA (personal development plan) and ensure that targets are achieved Communicate any training requirements with the HR department and FM. Ensure that any disciplinary actions are dealt with in accordance with the TFS Policy. Submit all documentation relating to the staff's remuneration and packages by the due date to the required department.

Reporting

Compilation of technical and management reports as well as data for the client and Senior Facilities Manager by the deadline provided. Monitor help desk statistics and audit to ensure adherence to Service Level Agreements. Produce ad hoc reports for the client as required. Ensure that all incident reports are submitted timorously

Skills and Competencies

Excellent communication skills and relationship management skills. Customer service centric. Team and project focused. Strategic planning skills. Problem solving and analytical skills. Financial and business acumen. Strong project and resource management skills. Conflict handling. Very good oral and written skills that facilitate effective and persuasive communications with people at all levels within TFS and with external customers. Ability to deliver high quality and proactive service to internal and external customers. Ability to effectively manage processes and projects. Ability to identify, develop and apply new ideas and practices in areas of responsibility that are consistent with TFS's strategies and which demonstrate a proactive approach to meeting the needs of the account. Ability to develop good internal and external networks and to gain credibility with management, staff and external parties. Ability to provide leadership, counselling, motivation and constructive performance reviews of staff, securing their respective commitments to the department's goals. Ability to handle conflict situations. Ability to use own initiative and to operate with no management support when required. Must be an extrovert and be approachable at all levels in the working environment.

Qualifications

2 -5 years' experience in Facilities; Engineering environment; Property or Project Management or equivalent knowledge and skills. Good understanding and experience of Safety, Health, Environment & Quality (SHEQ). Good financial and business acumen. Working knowledge of equipment, materials and supplies used in facilities management. Good understanding of SLA's and Management contracts. Operational experience at a managerial level. Knowledge of LRA and managing labour relations issues. Valid driver's license and own transport. Experience in managing technical and non-technical staff.

Computer literacy on MS Office Packages (MS word, Excel).