Job Description

Tsebo Facilities Solution is looking for a Facilities Manager to provide managerial and supervisory direction and strategic planning regarding service delivery as required in order to maximise customer satisfaction.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people xe2x80x93 the heart of Tsebo xe2x80x93 is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clientsxe2x80x99 needs. to find out more about who we are in a nutshell.
Duties & Responsibilities

General Objectives

• Establishes and maintains a good working relationship with the client.
• Management and control the contract budget.
• Manage and control all aspects regarding Safety, Health, Environment & Quality (SHEQ).
• Manage TFS staff and ensure outputs are attained.
• Manage all aspects of partner interactions with the client and TFS.
• Maximize and create new business opportunities within the account.
• Manage the relationships with the building owners and contractors to ensure service delivery.
• Manage the site budgets to meet financial objectives and provide monthly reports.
• Monitor help desk statistics and audit to ensure adherence to Service Level Agreements.
• Develop and implement best practices for client services.
• Identifies opportunities for major revenue enhancement, major cost reduction and production efficiency.
• Ensures continuous improvement and benchmarks services.
• Manage and assist in financial month-end submissions to the client.
• Assist the client in managing safe work practices that are in line with Occupational Health and Safety Act.
• Management of sub-contractors and external service providers.
• Ensure that internal and external Service Level Agreements as defined in our Scope of Works are met.
• Assist with the management of regular and preventative maintenance plans and pre-approved capital projects
• Compilation of technical and management reports as well as data for the client and Operations Executive.
• Conduct technical audits.

ISO 9001; 14001 & 18001 xe2x80x93 Quality, Environmental and Health & Safety Standards

• Adhere to the TFS Safety, Health, Environmental and Quality (SHEQ) Management Systemxe2x80x99s Policies & Procedures of as applicable to this position.

Ad Hoc

• Any reasonable action requested by management.

Skills and Competencies

Excellent communication skills and relationship management skills.

• Customer service centric.
• Team and project focused.
• Strategic planning skills.
• Problem solving and analytical skills.
• Innovative.
• Financial and business acumen.
• Strong project and resource management skills.
• Conflict handling

Very good oral and written skills that facilitate effective and persuasive communications with people
at all levels within Tsebo Facilities and with external customers.

• Ability to deliver high quality and proactive service to internal and external customers.
• Ability to effectively manage processes and projects.
• Ability to identify, develop and apply new ideas and practices in areas of responsibility that are

consistent with Tsebo Facilities strategies, and which demonstrate a proactive approach to meeting the
needs of the account.

• Ability to develop good internal and external networks and to gain credibility with management, staff,

and external parties.

• Ability to provide leadership, counselling, motivation, and constructive performance reviews of staff,

securing their respective commitments to the departmentxe2x80x99s goals.

• Ability to handle conflict situations.
• Ability to use own initiative and to operate with no management support when required.
• Must be an extrovert and be approachable at all levels in the working environment.
• Ability to work after hours and willingness to travel.
• Ability to work under pressure.

Qualifications

• Grade 12

• Appropriate tertiary education, preferably in Engineering

• 2 -5 years experience in Facilities; Engineering environment; Property or Project Management or

equivalent knowledge and skills.

• Good understanding and experience of Safety, Health, Environment & Quality (SHEQ).

• Good financial and business acumen.

• Working knowledge of equipment, materials and supplies used in facilities management.

• Good understanding of SLAxe2x80x99s and Management contracts.

• Operational experience at a managerial level.

• Knowledge of LRA and managing labour relations issues.

• Valid driverxe2x80x99s license and own transport.

• Experience in managing technical and non-technical staff.

• Computer literacy on MS Office Packages (MS word, Excel)

Policy

Tsebo is committed to protecting your personal data as well as your rights relating to the information in line with the provisions of the applicable data protection laws.

As a company we are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants.

Please note that Tsebo will not charge individuals seeking employment any fees, whether for registration, application, administration or placement.

xc2xa9 All rights reserved.
Tsebo Solutions Group Proprietary
Limited (reg no 2016/224394/07)

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