Job Description

Face-to-Face & Telemarketing Officer at Doctors Without Borders (MSF) Southern Africa

About Us

Doctors Without Borders/Medecins Sans Frontieres (MSF) Southern Africa is a vital part of a global network of compassionate professionals dedicated to medical humanitarian work. Guided by medical ethics and a shared commitment to humanity, our teams--both small and large--deliver critical healthcare to people affected by conflict, disasters, epidemics, and exclusion from medical services. Operating in over 70 countries, MSF's doctors, nurses, logisticians, and specialists not only provide care but also bear witness to the challenges faced by communities, raising awareness and advocating for change to address crises and healthcare inequities.



Based in Johannesburg with an office in Cape Town, MSF Southern Africa serves as a dynamic hub for recruitment, communications, and operational support. Governed by the MSF Southern Africa Association, with over 300 members from seven regional countries, we are passionate about fostering an inclusive culture where diverse voices thrive. We warmly welcome applications from individuals of all genders, ages, sexual orientations, nationalities, races, religions, abilities, and other diversity characteristics.



The Opportunity:

Face-to-Face & Telemarketing Officer

Are you a dynamic sales leader with a passion for humanitarian causes?

As a Face-to-Face & Telemarketing Officer at MSF Southern Africa, you'll drive the performance of our external fundraising agencies, ensuring high-quality donor acquisition and retention through hands-on leadership, training, and data-driven strategies. This role is perfect for an energetic professional who excels at motivating teams, optimizing campaigns, and aligning fundraising with MSF's ethical values to support life-saving work worldwide.

What You'll Do

Lead field and agency operations:

Serve as MSF's on-site representative, build relationships with agency managers and teams, conduct regular site visits for monitoring and coaching, and drive excellence through feedback and troubleshooting.

Deliver training and quality assurance:

Provide engaging training sessions, observe pitches and calls, refine scripts and techniques, implement evaluation frameworks, and ensure accurate communication of MSF's mission and principles.

Monitor performance and reporting:

Track KPIs like conversions, retention rates, and ROI; produce insightful reports; and collaborate with digital, BI, and retention teams for data-driven improvements.

Ensure compliance and donor experience:

Enforce ethical standards, brand guidelines, and data protection (PoPIA); conduct audits; and resolve complaints promptly.

Handle administration and coordination:

Manage contracts, invoices, logistics, dashboards (e.g., Salesforce), and procurement for agency renewals.

Foster collaboration and innovation:

Share insights to enhance campaigns and donor journeys, integrate systems, and identify new techniques for efficiency.

Who We're Looking For

We're seeking a motivated, persuasive individual with strong sales and leadership skills, committed to humanitarian values.

Here's what you bring:

Qualifications & Skills

A Diploma or Degree in

Sales, Marketing, Communications,

or a related field.

3-5 years' experience in direct sales, fundraising, or donor acquisition (Face-to-Face and/or Telemarketing).

Proven track record in training, coaching, and motivating teams, with experience managing external agencies. Proficiency in Microsoft Office (Excel/Google Sheets) and CRM systems (Salesforce advantageous). Valid driver's licence and own reliable vehicle for regular travel within South Africa. Fluent in English (spoken and written); additional languages are a plus. Call centre and Face-to-Face experience advantageous; NGO or humanitarian background desirable.

Personal Qualities

Driven & persuasive:

You motivate others, inspire performance, and thrive in target-driven environments.

Team player:

You collaborate effectively and build strong relationships in a dynamic, supportive setting.

Detail-oriented:

You ensure accuracy in reports, compliance, and data management.

Culturally sensitive:

You approach work with cross-cultural understanding and confidentiality.

Values-driven:

You align with MSF's principles of respect, transparency, integrity, accountability, trust, and empowerment and adhere to the MSF Behavioural Commitments.

Why Join MSF?

Make a global impact:

Support a world-renowned organization that transforms lives through healthcare and advocacy.

Advance your fundraising career:

Gain experience in a mission-driven environment with opportunities for innovation and leadership.

Join a vibrant community:

Work alongside passionate professionals in a diverse, inclusive workplace.

What We Offer

Monthly Salary:

R30 447.00

Position Level:

5

Benefits:

13th cheque in November, 10% additional pension contribution, 100% medical aid contribution, transport allowance, and cell phone allowance.

Resources:

A fully equipped workspace with a computer, internet, stationery, and more. Contract:

12 Months

- based in Johannesburg.

Ready to drive donor engagement for humanitarian action? Apply now!

Closing date:

29 December 2025

Start date: 1 February 2026 (As soon as possible).

Only shortlisted candidates will be contacted

NB: Information The protection of your personal data is important to MSF SnA. By submitting your application, you consent to MSF using your personal data only for the recruitment process to have all the information and documents necessary to proceed with the recruitment, validation of your application and selection of the most suitable candidate. Your personal data will be treated confidentially. MSF SnA will not use your personal data in any other way not foreseen for purposes of recruitment.



MSF Southern Africa is committed to creating an inclusive workplace. We encourage applications from all qualified candidates, regardless of disability, gender identity, marital status, race, color, ethnic or national origins, religion, belief, or sexual orientation, and all other diversity characteristics.

By applying, the applicant acknowledges that he/she has read, understood and accept this document.





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