Job Description

Job Classification

Job Requisition: 140986 TA Specialist: Refilwe Falatsi Closing Date: 24 July 2025 Location: Johannesburg Cluster: Personal and Private Banking | Nedbank Insurance | Operations - Policy Administration Please Note: Preference will be given to applicants from Underrepresented Groups FAIS Affected
FAIS Affected - Yes

Job Purpose

To ensure that relevant processes are administered; maintained and supported to meet the requirements of the department and business; in line with the Groups strategy. To support business by ensuring relevant processes are administered and meet business requirements.

Job Responsibilities

Contacting Clients/Brokers via telephone on a daily basis to provide and retrieve correct information efficiently Effectively communicating with Clients/Colleagues/Brokers via email Meet Service Level Agreements (SLA) by conducting processing activities within agreed timelines and parameters. Minimise financial and reputational risk by ensuring accuracy of processing activities. Minimise operational costs by avoiding unnecessary expenditure. Minimise risk by checking and validating activities according to policies and procedures. Ensure that relevant processes are administered by following procedures. Ensure accuracy by identifying and recording/correcting discrepancies timeously. Highlight risk by reporting exceptions timeously. Satisfy internal and external clients by responding to and actioning queries within agreed SLA. Meet Nedbank internal and external client service standards by communicating with stakeholders (including Regulators) accordingly. Understand and meet stakeholder needs by maintaining a relationship through regular interaction. Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders. Ensure that own contribution and participation contributes to the achievement of team goals. Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers. Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames. Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.). Participate and support corporate social responsibility initiatives for the achievement of business strategy. Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures. Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions. Create and manage own career through guidance and support of management, department and colleagues.

People Specification

Essential Qualificaitons - NQF Level
Matric / Grade 12 / National Senior Certificate FAIS Certification Diploma / Higher Certificate in Short-Term Insurance Essential Certification

FAIS Certification
Minimum Experience Level
1 - 3 years experience in Insurance Business Administration 3 years in Short-Term Insurance

Technical / Professional Knowledge

Administrative procedures and systems Banking knowledge Banking procedures Business terms and definitions Data analysis Relevant regulatory knowledge Business writing skills Product Knowledge Relevant system knowledge Governance, risk and controls Behavioural Competencies
Communication Collaborating Customer Focus Initiating Action Work Standards Managing Work
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Please contact the Nedbank Recruiting Team at +27 860 555 566