Exports Custom Liaison
Pretoria, GP, ZA, South Africa
Job Description
We are a trailblazing developer and manufacturer of flavours and fragrances for a broad range of products - from food and beverages to household and personal care. As an industry pioneer in sub-Saharan Africa, we're known far and wide for our excellent service and high-quality products. Over the years, we're proud to have helped create and define some of the continent's best-loved brands. This is due to the fact that we don't just understand the science of fragrance and flavour, but the psychology behind it too - which allows us to craft uniquely appealing tastes and scents.
Purpose of position:
Provide professional client liaison services for the exports team and their customers. Administer the end-to-end process of all export orders. Provide excellent customer service to ensure customer satisfaction and retention.
Roles and responsibilities:
Receive and acknowledge orders. Ensure all systems reflect accurate pricing and confirm correct pricing with customers. Compile and maintain the export files. Accurately place orders from customers on SAGE. Process and update export figures on the Open Order report. Ensure customer needs are communicated to relevant internal stakeholders. Liaise with the production team to ensure timeous manufacturing of orders to keep the exports team and customers updated. Communicate externally to customers on status of orders and share relevant documentation. Liaise with relevant Logistics partners to ensure that deliveries happen effectively and timeously. Compile sales data for export sales reporting.
Requirements & Skills:
Computer literate with Microsoft skills (MS Excel, Word, Outlook). Pastel experience and skills will be advantageous. Written and verbal communication skills including telephone etiquette. Customer service oriented. Administration skills. At least 2 years' work experience within a similar role.
Job Type: Full-time
Work Location: In person
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Job Detail
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Job IdJD1474833
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPretoria, GP, ZA, South Africa
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EducationNot mentioned