Job Description

Our 4 star hotel in Cape Town is seeking an Executive Housekeeper. Main duties and responsibilities:

• Responsible for the overall running of the housekeeping department and supervising of staff
• Co-ordinate rosters of the housekeeping team
• Assign employees their duties and inspect work for conformance to prescribed standard of cleanliness
• Assist room attendants in the cleaning of the rooms and public areas
• Keeping record of inventories, stock to ensure adequate supplies
• Do regular room checks for cleanliness and state of repairs
• Report maintenance issues using the xe2x80x9cMaintenance Logxe2x80x9d and action
• Responsible for all stock takes, stock variances and condemned items
• Make timely and sound decisions with regards to appropriate course of action
• Conduct training on room types, categories and amenities
• Conduct departmental briefings
• Manage and address issues relating to performance, deal with ill-discipline
• Consistently recognize good performance
• Establish open, trusting and caring relationships
• Ensure associates understand and exceed customer expectations
• Understand and focus on the key drivers of sales, associate and customer satisfaction, profitability and quality
• Set performance against best benchmarks
• Build positive and productive working relationships with customers, subordinates, peers and superiors and encourage this type of behaviour in others
• Add value through revenue growth and operational efficiency through process improvement
• Demonstrate emotional stability
• Undertake room checks to follow through on previous orders given and ensure compliance thereto ensure that daily room inspections are conducted
• Remain calm, confident and dependable during crisis
• Set clear and measurable goals, objectives and manage results

Minimum criteria:

• Grade 12 (Matric)
• Good verbal and written abilities
• Complete focus upon operational standards and deliverance throughout all aspects of the hotel
• Complete focus upon stock controls
• Complete focus upon safety, health and hygiene
• Ability to anticipate customers needs and execute immediately
• Ability to accept personal responsibility and accountability for the Rooms Division
• Calm and reassuring, commands a presence
• Ability to delegate and empower others
• Ability to co-ordinate work efforts and monitor progress to achieve the desired results in timely fashion
• Ability to create enthusiasm and a desire to excel
• Ability to gain support and commitment from others