Job Description

Summary


Hyatt Regency Cape Town is seeking an experienced, strategic, and results-driven Executive Housekeeper to lead our Housekeeping team in delivering exceptional cleanliness, comfort, and luxury experiences for our guests. This role is pivotal in maintaining Hyatt's world-class standards, elevating guest satisfaction, and driving operational excellence across all areas of housekeeping.




The Executive Housekeeper will combine operational leadership with strategic vision, ensuring the team operates efficiently, sustainably, and in alignment with Hyatt's North Star standards.


Key Responsibilities:



Strategic Leadership & Operations



Lead, mentor, and inspire the Housekeeping team to deliver excellence across guest rooms, public areas, back-of-house spaces, and laundry operations.



Develop and implement strategies to enhance service quality, operational efficiency, and team engagement.



Monitor and report on departmental KPIs, including guest satisfaction, productivity, and quality audits.



Collaborate with other departments to ensure seamless guest experiences and adherence to Hyatt standards.



Oversee the recruitment, onboarding, training, and performance management of housekeeping staff.



Develop departmental budgets, manage costs, and optimize resources while maintaining service excellence.



Guest Experience Excellence



Ensure all guest rooms and public areas consistently exceed brand standards for cleanliness, comfort, and presentation.



Respond promptly and effectively to guest requests, feedback, and complaints in alignment with Hyatt's care values.



Maintain a strong focus on VIP and loyalty guest expectations, ensuring personalized touches and attention to detail.



Team Development & Training



Identify skill gaps and training needs within the Housekeeping team.



Implement ongoing coaching, mentoring, and professional development programs to empower staff to perform at their best.



Promote a culture of accountability, collaboration, and continuous improvement.



Health, Safety & Compliance



Ensure compliance with health, safety, hygiene, and environmental regulations.



Maintain safe working practices, proper use of cleaning chemicals, and sustainable operational processes.



Conduct regular inspections and audits to ensure compliance with Hyatt's standards.



Innovation & Continuous Improvement



Develop and implement innovative cleaning techniques, productivity tools, and operational systems.



Lead initiatives to enhance sustainability, efficiency, and guest satisfaction within the Housekeeping department.



Monitor industry trends and competitor benchmarks to maintain Hyatt Regency Cape Town's competitive advantage.



-



Core Performance Metrics:



Guest satisfaction scores (CES, Pulse Survey, reviews) related to cleanliness and housekeeping service.



Operational efficiency and adherence to budget and labor cost targets.



Team engagement, retention, and performance metrics.



Compliance with health, safety, and brand standards.



Successful implementation of innovation and process improvement initiatives.


Qualifications


Qualifications & Experience:




Degree or Diploma in Hospitality Management or related field preferred.




Minimum 5 years' experience in a senior housekeeping role within a 4 or 5-star hotel.




Proven ability to lead, develop, and inspire large teams.




Strong operational, financial, and strategic planning skills.




Excellent communication, problem-solving, and interpersonal skills.




Knowledge of housekeeping technology, quality control processes, and sustainable practices.




-




Key Competencies:




Strategic Leadership & Vision




Guest-Centric Mindset




Team Development & Mentorship




Operational Excellence




Budget & Resource Management




Health, Safety & Compliance




Innovation & Continuous Improvement




-




Additional Information:




The above list of duties is not exhaustive. The Executive Housekeeper may be required to perform additional responsibilities to support Hyatt Regency Cape Town's operational and strategic objectives.




-




Why Join Hyatt Regency Cape Town?




Be part of a globally recognized brand committed to care, integrity, and excellence.




Lead a passionate team in delivering memorable experiences for guests from around the world.




Enjoy opportunities for professional growth, development, and recognition within Hyatt's global network.