Job Description

Closing Date 2025/09/26
Reference Number EDU250912-1
Job Title Executive Head of Information Technology
Job Type Permanent
Campus National
Department Information Technology
Number of Positions 1
Location - Town / City National
Location - Province Western Cape
Location - Country South Africa
Minimum Education Level Bachelors Degree | Advanced Diploma
Job Category IT
Job Advert Summary
Eduvos is looking to appoint a Executive Head of Information Technology
Location : National
Purpose of the Role
To manage the IT function across Eduvos, ensuring cost-effective, scalable, secure and reliable technology that enables academic excellence and growth. Leads digitalisation and innovation to enhance student and staff experience, drive operational efficiency, and enable data-driven decision-making, in full compliance with applicable laws and governance codes. As an EXCO member, shapes enterprise strategy and ensures technology investments realise measurable business value
Minimum Requirements

• Bachelor's in Information Systems / Computer Science / Engineering; MBA/MPA advantageous
• 12+ years IT leadership, preferably working experience in a role such as CIO / CTO
• 5+ years leading multi-site IT; proven record in transformation, reliability, cybersecurity
• Previous technical expertise is essential

Duties and Responsibilities
Financial and Operational
Technology strategy and governance

• Portfolio benefits realization % of approved business cases by 12 months post-go-live
• Architecture compliance rate % for new/changed solutions; number of critical audit issues

Cybersecurity and privacy

• Critical risks mitigated response time
• Mean time to detect incidents / Mean time to respond to incidents

Service management and reliability

• Core system availability
• Campus network uptime
• SLA attainment %
• End-user satisfaction %
• First-contact resolution rate %.

Data, analytics and responsible AI

• % coverage of critical datasets
• % data quality scores
• Active decision-makers use of analytics
• Responsible AI policy applied with % use-case reviews

Enterprise applications and integration

• % initiatives delivered on time and % budget variance
• Technical debt reduced % year on year
• API/integration availability ?%; defect escape rate ?%.

Infrastructure, cloud and continuity

• Disaster recovery tests frequency; Recovery Time Objectives / Recovery Point Objectives % for each system
• Cloud spend within %
• Annual reduction plan for energy/e-waste published and tracked

Digital experience and accessibility

• Digital NPS (students) / employee tech satisfaction %
• % web properties conformance
• % active monthly users on portals and apps

Vendor management

• Vendor SLAs met %
• Budget within %

Management

• Budgets: Accountable for Opex/Capex aligned to Eduvos strategy; optimise spend; quarterly variance reporting.
• Planning: Lead IT strategy and operational plans; cascade objectives; ensure baselined business cases / rolling technology & digital roadmap aligned to Eduvos strategy, with clear value cases and risk oversight.
• Execution monitoring: Oversee IT portfolio delivery; remediate variances; escalate risks to EXCO. Strategic initiatives tracked with measurable benefits
• Reporting: Deliver regular reporting to EXCO/Board; publish monthly IT scorecard.
• Workflow/alignment/silos: Engage EXCO, faculty, campuses; build regulatory/partner ties; communicate IT vision clearly. Align IT with functions; establish cross-functional forums.
• Problem solving/decision quality: Apply structured frameworks; resolve escalations with RCA; coach managers.
• Resourcing/capacity: Balance in-house/vendor resources; anticipate future needs; resource for demand peaks.
• Operational efficiency: Improve ITIL processes; standardise platforms; enforce governance.
• Governance/compliance/risk: Maintain IT risk register; ensure POPIA/cybersecurity compliance; annual audits; audit findings
• Structure/roles: Maintain cost-effective IT structure; define accountability; review annually.

Leadership

• Strategy & direction: Deliver Eduvos digital strategy; ensure IT represented at EXCO; translate priorities into roadmaps.
• Talent acquisition/succession: Build IT leadership pipeline; successors in critical roles; inclusive, values-driven hiring.
• Individual performance: Set clear objectives; conduct reviews; enforce consequences and recognition.
• Skill levels: Drive certifications and continuous learning; blended development; report progress.
• Culture & climate: Model Eduvos values; foster collaboration; build engagement and morale.
• Change capability: Lead structured change; prepare Eduvos for transitions; build resilience.
• Team remuneration: Ensure fair and transparent pay; reward high performance; retain scarce skills.

Functional and Behavioural Competencies

• Technical know-how - ITIL 4; COBIT/ISO 20000; NIST CSF, ISO 27001, POPIA; ISO 22301; TOGAF; DAMA-DMBOK; Cloud operating models; FinOps; WCAG 2.2
• Project management know-how
• Technology development know-how
• Strategy and benefits realization know-how
• Vendor/commercial management know-how
• Portfolio leadership
• Stakeholder engagement
• Risk management

Skills Required