Job Description

About Keen

At Keen, we don't just deliver services -- we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.

Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing, creative, customer experience, and sales.

We're not a legacy BPO or agency. We're a partner in growth -- and that's where you come in.



About the Role

We're hiring an Executive Assistant to support the Founder & Creative Director of a celebrity haircare and accessories brand. This is a unique opportunity to work behind the scenes with high-profile clientele and one of the most respected creative leaders in the beauty and entertainment world.

The role requires someone highly organized, proactive, and comfortable navigating both personal and professional workflows in a fast-paced creative environment. You'll manage the details that keep everything running smoothly -- from studio schedules to client communication -- while acting as a trusted gatekeeper for the Founder.



What You'll Do

Manage complex calendars across multiple time zones (LA, NYC, CPT), including fittings, bookings, production calls, and travel schedules Act as the first line of communication for the Founder -- managing emails, WhatsApps, and calls; drafting correspondence; and maintaining a communications tracker Liaise with celebrity clients, stylists, studios, and vendors to coordinate consultations, fittings, and on-set support, ensuring every detail is delivered flawlessly Support operational tasks including billing, Airtable/Notion updates, vendor management, and onboarding/offboarding of partners Prioritize urgent vs. non-urgent communications, ensure follow-ups are actioned, and safeguard against inflated timelines or costs Provide both professional and personal support to enable the Founder to focus on creative and strategic priorities

Requirements:

What We're Looking For

3-5+ years of experience as an Executive Assistant, Personal Assistant, or Operations Coordinator Proven track record supporting senior executives, founders, or high-profile/celebrity clients Excellent written and verbal communication skills with a polished, professional style High proficiency in Google Workspace, Airtable, Slack, and project management tools Comfortable managing cross-time-zone schedules and global workflows Strong interpersonal skills for high-touch client and partner liaison Proactive problem-solver who anticipates needs and ensures follow-through Preferred: background in creative industries (fashion, beauty, film, luxury, or entertainment)

Benefits:

What's In It for You

Competitive compensation Exposure to celebrity clients and luxury industry projects Opportunity to operate at the intersection of beauty, entertainment, and creative industries Flexible remote environment with global exposure Birthday leave + professional development budget * Be part of a team that values precision, trust, and creative excellence