Job Description

Events and Food Services Manager - Cape TownFull job descriptionJLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether youxe2x80x99ve got deep experience in commercial real estate, skilled trades, and technology, or youxe2x80x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.We are looking for a Meeting, Events & Food Services Manager for our Integrated Facility Manager business line.About JLLWexe2x80x99re JLL. Wexe2x80x99re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.If youxe2x80x99re looking to step up your career, JLL is the perfect professional home. At JLL, youxe2x80x99ll have a chance to innovate with the worldxe2x80x99s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. Youxe2x80x99ll also make long-lasting professional connections through sharing different perspectives, and youxe2x80x99ll be inspired by the best. Wexe2x80x99re focused on opportunity and want to help you make the most of yours. Achieve your ambitions xe2x80x93 join us at JLL!Role PurposeThe Meeting, Events & Food Services (MEFS) Manager role is primarily intended to ensure the high quality and consistent delivery of food services & meeting/events across various regions/sites. The MEFS Manager will have specific responsibility for the management of certain vendor relationships services across the area(s) and responsibility for ensuring that the IFM team is consistent in quality, delivery, solutions and all arrangements around meetings and events and food services provision. To achieve this, the MEFS Manager will work very closely with the EMEA Program Team and onsite delivery teams. The MEFS Manager is expected to seek and identify best practice from across the wider JLL and the Food services industry in order to grow and develop service delivery with the areas of responsibility.What this job involvesOverall responsibility for key vendor relationships:Management of the vendor relationship for employee catering services. Service provision includes:Employee DiningBarista Coffee ShopVendor Pop upsHospitality for Events (including external catering providers)Management of other vendor relationships such as:Coffee machine servicesVending machine servicesFruit/Milk (and other free issue items) vendor managementVarious ancillary services under the scope of the contracts, including for example deep cleaning, which may change from time to timeOversee the management of the in-house service meetings & events. Service provision includes:Room BookingsHospitality orderingRoom Set-upsWorking closely with key groups and vendors, such as cleaning, security and AV (as above)The MEFS Manager is responsible for ensuring that vendors are managed in line with the IFM vendor management process, and in accordance with contracts, measurable KPIs and SLAs.In all instances, the MEFS Manager is responsible for working closely with the onsite delivery teams to ensure that:Full compliance to EHS regulations is continuously achievedServices are managed and delivered consistently across the portfolio of sitesNew sites are seamlessly mobilised, working closely with the Sourcing ManagerVendor is managed in line with the IFM vendor management processVendor is managed strictly in line with both IFM and client contract, and associated agreed SLAs and KPIsReporting flows through from the vendors to the IFM team in accordance with IFM and client requirementsBudgets and all financial requirements flow through from the vendors to the IFM team in accordance with IFM and client requirementsKey relationships are built with Facilities Managers, Assistant Facilities Managers, Soft/Hard Services Managers and EMEA Program Team in order to ensure delivery goals are metBuild a strong relationship with the onsite clientSupport on RFPxe2x80x99s related to the MEF roleCreate and maintain SOPs and SOWs for the catering divisionConduct audits (as above) quarterly across all catering areasThe Meeting, Events & Food Services Manager role will also be expected to ensure the consistency and quality of all other GREF (Global Real Estate & Facilities) mandated Hospitality services offered within the regions. For example:Services/products offered in tea pointsProvision of standard products in meeting roomsKey Performance IndicatorsSLA & KPI tracking systems (PPM and Critical PPM compliance measurement)Response time to Service Requests within the Clientxe2x80x99s severity requirementsCompliance with local Health and Safety regulationsCustomer SatisfactionPursue continuous improvementAbility to work in collaborative team environmentVendor/contract managementExcellent verbal & written communicationHigh level of IT literacyStrong communication skillsPractical experience in food services contract deliveryDemonstrates a good working knowledge of soft servicesIdeally 6 years + exposure in Food or hospitality role within a large commercial organization.Experience of owning facilities contracts and supplier/ contractor managementExperience of managing conferencing services essentialExperience of working with quality, environmental and EHS management systems essentialQuality, EHS and environmental related accreditations desirableHCIMA Membership desirableFacilities Management industry recognised related qualifications desirableEducated to degree level or equivalentWhat you can expect from usYouxe2x80x99ll join an entrepreneurial, inclusive culture. One where we succeed together xe2x80x93 across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...Apply today at jll.com/careers.If this job description resonates with you, we encourage you to apply even if you donxe2x80x99t meet all of the requirements below. Wexe2x80x99re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL xe2x80x93Wexe2x80x99re JLLxe2x80x94a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thatxe2x80x99s why wexe2x80x99re committed to our purpose to shape the future of real estate for a better world. Wexe2x80x99re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and wexe2x80x99re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where wexe2x80x99re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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