Job Description

:
Responsibilities:

• Design, build, deployment and maintenance of the end user image (Global Desktop), based on what is provided by the Global IT Services business unit and in accordance with global standards, business requirements and best practice.

• Maintenance of the Group Policy for EUC environments and the Policy management of the desktop environment.

• Support for GPO for Africa Shared Services countries is only for escalations.

• Responsible for administration, management and deployment of SCCM end-user components, such as software deployment, security updates (patching), advertisements and collections.

• Reporting for all SCCM end-user related elements, including Patch compliance and remediation in this area.

• Support and administer the Intune environment, including responsibility for policy creation and administration.

• Ensuring device compliance, and second level support for end-user interactions in this area.

• Provide 3rd level and escalation support for core applications included in the standard Desktop environment, including Microsoft 365, Acrobat, Edge Chromium, etc.

• Ensuring all workstations are compliant with the latest virus definitions and ability to resolve errors using Intune

• Relevant Tertiary/IT qualification

• Proven hands-on experience with Microsoft SCCM, including OSD/Task Sequences, Client deployment, Security Updates, and issue remediation

• Hands-on experience in Office 365 and Intune will be advantageous

• Proven experience supporting core business applications for a medium to large firm at a 2nd3rd level

• Good working knowledge of Microsoft services (Active Directory, Group Policy, DNS)

• Strong understanding of PowerShell/Windows Scripting

• Create and maintain Technical Documents, Support and Operations manuals and Knowledge Base articles

• ExperienceUnderstanding of ITIL Concepts, Change Management Processes, Incident and Problem management

• Ability to deal effectively with individuals at all levels

• Intune experience

• Group Policies experience