Estee Lauder, Clinique, Lamer, Origins, The Ordinary Counter Manager Edgars Gateway , Kwazulu Natal. 173 Hours Full Time Permanent

Durban, KwaZulu-Natal, South Africa

Job Description


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Position Summary:

  • Achieve all Brands key performance indicators and targets
  • Provides high touch service to all customers at all times to deliver personalized service dependent on customer's needs across all generations and all ethnicities.
  • Achieves the brand expectation for appointment and bookings.
Key Roles & Responsibilities:
  • Create ways to achieve sell through targets
  • Provide welcoming, personal, professional service to all customers at all times.
  • Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
  • Assist customers with product and services selection and information.
  • Perform professional and appropriate makeup applications to achieve the look the customer desires.
  • Obtain customer data for CRM system or other client list as required.
  • Keep informed about products, company information and store information.
  • Actively participate in events and new product launches and ensure 100% sell through within 6 weeks
  • Actively participate in training sessions and partnered store mandatory training sessions.
  • Inform customers timeously about promotions & events
  • Ensure personal hygiene levels are at a high standard
  • Ensure counters, shelves and cupboards are kept clean and dust free at all times
  • Ensure discontinued stock is removed
  • Ensure cleaning tools are stocked and in good condition
  • Ensure display is per merchandising guideline
  • Assist in Inventory Management
  • Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
  • Communicate low on stock and out of stocks to the Retail Manager.
  • Assist in the proper rotation of stock
  • Ensure provision in Retek system
  • Ensure all testers are clean and in good condition
  • Maintaining work environment
  • Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
  • Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
  • Administrative Assistance Activities
  • Adhere to proper security procedures regarding handling of cash and assets.
  • Weekly top SKU counts
  • Consolidate sales records weekly and then monthly as per required standard
Qualifications

Requirements:
  • Grade 12
  • Skilled Make-up Artist or Skincare Specialist
  • Experience in the luxury beauty industry/Retail Cosmetics Experience
  • Retail/customer service experience
  • Strong Selling Skills
  • Excellent communication skills
  • Ability to work retail hours
Job: Retail - Store
Primary Location: Europe, Middle East, Africa-ZA-KZN-Durban
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 242452

Estxc3xa9e Lauder

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Job Detail

  • Job Id
    JD1297853
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Durban, KwaZulu-Natal, South Africa
  • Education
    Not mentioned