Job Description

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Position Summary:

• Achieve all Brands key performance indicators and targets

• Provides high touch service to all customers at all times to deliver personalized service dependent on customer's needs across all generations and all ethnicities.

• Ensure s represents brand in a positive and professional manner at all times

• Fosters excellent working relationships on counter and with the wider business and retailer.

• Drive transactions by proactively promoting new products and additional tasks.

• Achieves the brand expectation for appointment and bookings.

Responsibilities:

• Achieve sales targets

• Create ways to achieve sell through targets eg. On counter Special Events

• Ensures customers are treated professionally at all times/Service excellence

• Be sales experts

• Recruit new customers to the Estee Lauder brand

• Monitor competitor brands

• Ensure client registry is kept up to date at all times

• Ensure all clients are informed timeously of promotions and special events

• Ensure all sales are recorded according to standard

• All customer returns to be handled according to policy

• Ensure in store promotions are organised effectively and timeously

• Attend training courses as and when scheduled

• Ensure knowledge levels are accurate and up to date

• Demonstrates effectiveness in make up application and consultation

• Demonstrates effectives in skin care consultations

• Ensure that attendance is punctual and professional

• Ensure a full, clean and neat uniform is worn at all times whilst on duty

• Ensure personal hygiene levels are at a high standard

• Ensure counters, shelves and cupboards are kept clean and dust free at all times

• Ensure discontinued stock is removed

• Ensure cleaning tools are stocked and in good condition

• Ensure all testers are clean and in good condition

• Ensure there is sufficient stock for all promotions

• Ensure display is per merchandising guideline

• Ensure that collateral corresponds with promotion

• Follow the Estee Lauder Service Standard

• Record all sales on a daily basis

• Consolidate sales records weekly and then monthly as per required standard

• Ensure stock counts are done monthly and recorded timeously

• Ensure stock levels are maintained according to standard

• Ensures reports are submitted accurately and timeously

Qualifications

• Grade 12

• Experience in the luxury beauty industry/Retail Cosmetics Experience

• Strong Selling Skills

• Retail/customer service experience

• Excellent communication skills

• Abiity to work retail hours

• Beauty Certificate or similar

Job: Retail - Store
Primary Location: Europe, Middle East, Africa-ZA-EC-
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 2317544

Estxc3xa9e Lauder