Job Description

Faircape Life operates 6 high-end retirement/lifestyle villages in the Western Cape. Locations of these estates are in Noordhoek, Kirstenhof, Tokai, Somerset West and Onrus.Join our dynamic team as we are looking for a skilled Estate Manager for our prestigious Noordhoek Manor lifestyle village. Your mission: to uphold our world-class standards at our esteemed Lifestyle Estate and Healthcare Centre through impeccable management and safety protocols.If you're ready to make your mark with a leading organization, this is your chance to shine(Noordhoek Manor is located just over Ou Kaapse Weg not far from Kirstenhof and Tokai within the Southern Suburbs)What We Offer:At Faircape, we value our employees and offer a range of benefits, including:

• A collaborative and supportive environment where youll work alongside experts who share your passion for making a meaningful impact.

• Additional leave rewards for long-term commitment.

• Recognition for your dedication through quarterly performance bonuses.

• Exclusive discounts on high-speed internet, ensuring you stay connected.

Responsibilities:

• Coordinate and manage essential estate services including maintenance ,plant assets, security, , waste disposal, and recycling.
• Implement strategic maintenance planning.
• Promote a professional, high-service culture among staff and contractors.
• Manage maintenance assistants and garden supervisor and coordinate their day-to-day duties.
• Identify and manage Estate maintenance needs and project priorities.
• Coordinate and respond proactively to resident maintenance requests
• Follow and contribute to company rosters and schedules to improve service delivery.
• Oversee and authorise maintenance requisitions for the Body Corporate and Healthcare Centre, and track delivery.
• Facilitate communication between management and contractors for streamlined service.
• Supervise on-site contractors including security,garden supervisors, and maintenance providers.
• Monitor and manage external service providers against agreed SLAs, addressing any service or staffing issues.
• Oversee operational staff including the driver, security, maintenance assistants, and garden supervisors.
• Monitor attendance and leave, and ensure adequate task coverage at all times.
• Work with HR on recruitment, and manage time owing in collaboration with payroll.
• Train, support, and guide staff to help them reach their full potential.
• Prepare reports and recommendations for the Village Manager and trustees.
• Ensure compliance with company policies and procedures.
• Maintain clear and effective communication with residents, staff, tenants, and visitors.
• Foster strong relationships with all stakeholders through thoughtful, respectful engagement.
• Lead and manage change with minimal disruption to core activities.
• Conduct regular audits and promptly address non-compliance.
• Address any Health & Safety risks including performing proactive walk-abouts to identify and mitigate risks.
• Prioritise safety of residents and staff at all times, including during emergencies.
• Manage security contractors and maintain the Estates Security Operating Plan.

Qualifications:

• Tertiary Qualification in Facilities Management, Property Management, Operations Management, or a related field Advantageous
• Health & Safety Certification (e.g. First Aid, Fire Safety, OHS training) Advantageous

Experience and Knowledge:

• Proven experience within a similar role
• Experience in management of systems and procedures also the implementation and development thereof.
• Solid experience in a management and leadership position, management of service providers and SLAs
• Experience in managing budgets
• Knowledge of health and safety
• Experience in maintenance and basic building knowledge

Skills and Attributes

• Strong Leadership Skills: Confident in managing teams, leading by example, and inspiring service excellence.
• Excellent Communication: Clear, professional verbal and written communication
• Facilities & Project Management Expertise: Ability to oversee maintenance, infrastructure upgrades, service coordination, and contractor performance.
• Service-Driven Mindset: Committed to delivering outstanding service to residents and ensuring high-quality living standards.
• Problem-Solving & Decision-Making: Able to think on your feet, handle emergencies, resolve conflicts, and make sound operational decisions.
• Organisational & Time Management: Skilled at prioritising multiple tasks and projects, meeting deadlines, and managing operational schedules.
• Strong Administrative Abilities: Capable of managing requisitions, preparing reports, maintaining records, and handling contractor documentation.
• Adaptability & Resilience: Able to manage change effectively, remain calm under pressure, and adapt to evolving estate needs.
• Professionalism & Integrity: Maintains confidentiality, acts ethically, and represents the organisation with professionalism.

Specific Requirements

• Solid and positive written references
• Clear health record
• Clear credit record
• No criminal record

Normal working hours are Mondays to Fridays from 08h00 until 17h00 with a 45 minute lunch break. The company allows employees, by approval of the direct manager, to work flexi time between 07h00 and 18h00.Salary offers a competitive salary. Please note that salaries will be determined on experience, qualifications, skills and attributes.To see more about Faircape and what we have to offer go and look at our informative websiteShould you not receive a response within 2 weeks of applying, please consider your application unsuccessful.

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