Job Description

Faircape Life operates six high-end retirement and lifestyle estates across the Western Cape, including locations in Noordhoek, Kirstenhof, Tokai, Somerset West, and Onrus.
We are currently seeking a skilled and service-driven Estate Manager to oversee operations at both Heritage Manor and Bridgewater Manor - two of our premier lifestyle villages located in Somerset West.
These secure, vibrant communities offer high-end residential homes, beautifully maintained gardens, and access to top-tier facilities, including a Clubhouse Healthcare centre, coffee shop, heated pool, gym, and social spaces.
In this role, you'll be responsible for managing all estate services - including maintenance, security, waste management, and associated staff coordination - while ensuring exceptional service delivery, safety, and compliance.
If you're ready to take ownership of a key leadership role within a trusted organisation known for excellence in retirement and healthcare living - we invite you to apply.
What We Offer:
At Faircape, we value our employees and offer a range of benefits, including:

• ? A collaborative and supportive environment where you'll work alongside experts who share your passion for making a meaningful impact.

• ? Additional leave rewards for long-term commitment.

• ? Recognition for your dedication through quarterly performance bonuses.

• ? Exclusive discounts on high-speed internet, ensuring you stay connected.

Responsibilities:
Responsibilities:

• Identify and manage estate maintenance needs and project priorities
• Promote a professional, high-service culture among staff and contractors
• Coordinate and manage essential services including maintenance, plant assets, security, waste disposal, and recycling
• Respond proactively to resident maintenance requests
• Oversee and authorise maintenance requisitions for the Body Corporate and Healthcare Centres, and track delivery
• Facilitate communication between management and contractors
• Supervise on-site contractors and operational staff
• Monitor and manage external service providers against agreed SLAs, addressing service or staffing issues
• Monitor attendance, leave, and ensure adequate task coverage
• Work with HR on recruitment and payroll coordination
• Train, support, and guide staff development
• Prepare reports and recommendations for the Village Manager and facilities Director
• Ensure compliance with company policies and procedures
• Maintain clear communication with residents, staff, and visitors
• Foster strong relationships with all stakeholders
• Lead and manage change with minimal disruption
• Conduct regular audits and promptly address non-compliance of plant and facilities.
• Address Health & Safety risks through proactive inspections and mitigation
• Prioritise safety of residents and staff, including emergency response
• Manage security contractors and maintain the Estate's Security Operating Plan

Qualifications:

• Tertiary Qualification in Facilities Management, Property Management, Operations Management, or a related field - Advantageous
• Health & Safety Certification (e.g. First Aid, Fire Safety, OHS training) - Advantageous

Experience and Knowledge:

• Proven experience within a similar role
• Experience in management of systems and procedures also the implementation and development thereof.
• Solid experience in a management and leadership position, management of service providers
• Experience in managing budgets
• Knowledge of health and safety
• Experience in maintenance and basic building knowledge

Skills and Attributes

• Strong Leadership Skills: Confident in managing teams, leading by example, and inspiring service excellence.
• Excellent Communication: Clear, professional verbal and written communication
• Facilities & Project Management Expertise: Ability to oversee maintenance, infrastructure upgrades, service coordination, and contractor performance.
• Service-Driven Mindset: Committed to delivering outstanding service to residents and ensuring high-quality living standards.
• Problem-Solving & Decision-Making: Able to think on your feet, handle emergencies, resolve conflicts, and make sound operational decisions.
• Organisational & Time Management: Skilled at prioritising multiple tasks and projects, meeting deadlines, and managing operational schedules.
• Strong Administrative Abilities: Capable of managing requisitions, preparing reports, maintaining records, and handling contractor documentation.
• Adaptability & Resilience: Able to manage change effectively, remain calm under pressure, and adapt to evolving estate needs.
• Professionalism & Integrity: Maintains confidentiality, acts ethically, and represents the organisation with professionalism.

Specific Requirements

• Solid and positive written references
• Clear health record
• Clear credit record
• No criminal record

Normal working hours are Mondays to Fridays from 08h00 until 17h00 with a 45 minute lunch break.
The company offers a competitive salary. Please note that salaries will be determined on experience, qualifications, skills and attributes.
Please visit the following website to view more about Faircape and what we have to offer -
Should you not receive a response within 2 weeks of applying, please consider your application unsuccessful.

Skills Required