Job Description

Key Responsibilities



Support ongoing maintenance and development of ERP systems



Provide 1st and 2nd line application support to end users



Troubleshoot system issues and provide long-term resolution



Collaborate across departments to meet process and business requirements



Actively monitor systems to ensure stability and performance



Manage and maintain high data quality and system integrity



Document system processes and technical details



Identify and implement system/process improvement opportunities



Maintain Help Desk documentation and knowledge base



Manage service desk tickets with accurate real-time updates



Coordinate with approved vendors and escalate as needed



Contribute to cross-functional implementation projects



Support information systems pre- and post-implementation phases



Core Systems/Tools Involved



SAP Business One / HANA (Completed IT Degree with SAP specialization preferred)



Evolve



Xperteck



Ticketing systems



Database systems and reporting tools



Minimum Requirements



Diploma/Certificate in IT , System Support, or related field



5-7 years' experience in a customer-facing IT support environment



Hands-on experience supporting ERP and business systems



Proficiency with database systems , reporting, and query tools



Strong communication skills - both technical and non-technical



Time management and problem-solving skills



Strong analytical and investigative abilities



Ability to prioritize and manage multiple tickets/issues



Collaborative team player with a growth mindset



Ability to build and maintain business relationships



Supplier management experience is advantageous



Key Competencies



Analytical thinking



Proactive problem resolution



Communication (written & verbal)



Customer service orientation



Documentation and knowledge-sharing



Team collaboration



Initiative and continuous learning



Between 5 - 7 Years