Job Description

Job Summary Job Title: Entry-Level IT Support Engineer (Client-Facing) Location: Gauteng, East Rand, Boksburg Type: Full-Time | On-Site & Remote Support Department: IT Support About the Role: We're seeking a motivated and customer-focused Entry-Level IT Support Engineer to join our dynamic client-facing team. This position offers an excellent opportunity to gain real-world experience while providing both on-site and remote technical support. The successful candidate will be responsible for troubleshooting and resolving hardware, software, and networking issues, ensuring service levels are met, and maintaining a high standard of client satisfaction. Key Responsibilities ~ Provide on-site and remote support for hardware, software, and network issues. ~ Install, repair, and configure computer systems and peripherals. ~ Log, update, and close support tickets accurately within SLA timelines. ~ Escalate complex technical issues to senior engineers or backline support when necessary. ~ Communicate effectively and professionally with clients to ensure a positive service experience. ~ Maintain a clean, organized, and safe work environment in compliance with company standards. ~Attend scheduled meetings on time and represent the company in a professional manner. Minimum Requirements: * Excellent verbal and written communication skills. * Strong customer service orientation and problem-solving ability. * Basic understanding of computer hardware, operating systems, and networking fundamentals. * Valid driver's license, reliable vehicle, and active insurance. * Familiarity with Microsoft 365, Windows environments, and remote support tools. * Previous experience with ticketing or helpdesk systems (advantageous). Preferred Qualifications: - Relevant IT certifications such as: - CompTIA A+ - Microsoft Modern Desktop Administrator - ITIL Foundation What We Offer = Hands-on technical experience in live client environments. = Professional mentorship and continuous learning opportunities. = Exposure to diverse IT systems, users, and business technologies. = Supportive, growth-oriented work culture. How to Apply: If you meet the above requirements and are eager to grow your career in IT, please send your updated CV along with supporting documentation to: #ITSupport #EntryLevel #ClientFacing #TechCareers #ITJobs #NowHiring

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