Job Description

Job Overview

Business Segment:

Corporate & Investment Banking

Location:

ZA, GP, Johannesburg, 30 Baker Street

Job Type:

Full-time

Job Ref ID:

80445019A-0001

Date Posted:

8/27/2025







Responsible to design, implement, and optimise end-to-end processes within Business Operations to achieve world-class operational standards. Focus on driving operational efficiency, improving quality, and elevating customer satisfaction by applying engineering principles and best practices. To lead the process excellence culture and capability within the country or business line and leverage advanced technologies, fostering continuous improvement, and collaborating with cross-functional teams.



Documenting all existing and new processes, ensuring transparency, consistency, and traceability across the technology stack.

Capturing and maintaining a comprehensive crisis management, incident log, including root cause analysis and remediation workflows, to reduce repeat occurrences and improve response agility.



The establishment of a Process Engineering function will be instrumental in:



Elevating engineering maturity by embedding process discipline and continuous improvement practices.

Enhancing delivery cadence through streamlined workflows and reduced operational friction.

Enabling scalability through optimising processes and ensuring that the infrastructure can scale to support business growth and increased demand.

Driving strategic alignment between technology operations and business objectives, enabling more responsive and resilient service delivery.

Qualifications

First Degree:

Business Commerce, Information Technology (Min)

Additional Information



Experience Required

3-4 years:

Experience in process engineering, process design, or continuous improvement within a banking or financial services environment, in leading process optimization and automation projects using Lean, Six Sigma, or similar methodologies and in managing cross-functional teams and driving cultural change toward process excellence.

5-7 years:

Strong track record of successfully implementing process improvements that have led to significant cost savings, enhanced efficiency, and improved customer satisfaction and experience working with advanced process modelling tools (e.g., BPMN, ARIS, Celonis) and automation platforms (e.g., UiPath, Blue Prism, Automation Anywhere, Workfusion).

Behavioural Competencies:

Articulating Information

Challenging Ideas

Developing Expertise

Embracing Change

Empowering Individuals

Technical Competencies:

Automation Acumen

Business Intelligence

Client Relationship Management

Coaching and Mentoring Operational Practices

Collaboration

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za