Job Description

Engineer - ICT Services Operations.Technology Information - JhbMTN GROUP HUMAN RESOURCESJOB PROFILE(Last Update xe2x80x93 2017/04/13) Title of job: Engineer: ICT Services OperationsN umber of subordinates: 0 MTN Job Level: 2 Location of the job:MTN Head OfficeSolid Reporting Line: Manager-ICT Operations Dotted Reporting Line: Mission/ Core purpose of the Job Working closely with the MTN Executive Leadership Team and the Opco CEOs, the Executive: Group 1. Mission/ Core purpose of the JobThe Centre of Excellence is looking for a skilled engineer in the pillars that it supports (Internet of Things (IOT), Unified Communications & Collaborations, Cloud, Connectivity Converged Services & Security) to work on advanced applications and underlying infrastructure that supports millions of subscribers and large enterprises. We are looking for an Engineer with experience in servers, computing and networks, with the ability to understand, solve and communicate issues and opportunities to improve our systems.You will be responsible for identifying problems, documenting and solving issues, and working on projects that really make a difference to how we operate.The engineer will shadow all Specialists and adopt the methodologies, learn, and leverage on the experience of the team. We are looking for a Services Engineer to support the team in new projects and support the current production solutions and services.An Engineer is one who excels in his field and performs all support functionalities. The Engineer must be fully aware of administration procedures for both company and technical 2. Context (Global influences, environmental / industry demands, organisational mission etc.) This position is influenced by MTN Marketing and Enterprise Business Unit demands and roadmaps. It is also affected by Global Telecommunications Technology changes, trends, influences and the requirement to remain leaders in the ICT disciplines.Highly dynamic and fluctuating Telecommunications and ISP industryDesigning, implementing, and managing scalable architecture for internal and external customers based on Microsoft productsHighly skilled team of thinkers and tinkerers adopting an ethos of technical problem solving through automationDriving constant technical innovation and adoption of cutting-edge technology 3. Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) Tactical and OperationsSupport and Maintain all ICT Services applications.Manage all operating systems and application that run the pillar solutions offered to our enterprise customersWork with the Specialists to build a deployment plan and see that plan through to the end solution state.Ensure the upgrading of existing systems.Support systems to achieve the Company set Key Performance IndicatorsWork with related stakeholders concerning the prompt restoration or provision of service in full or partial system failuresTreat all systems as mission-criticalTravel to site for support duties, testing, new installations and upgrades where neededConfiguration management and system orchestration using MTNxe2x80x99s related systemsDocument system configuration and changes in system configuration.Work with the Specialists to design and implement highly available solutionsEnsure all area day-to-day tasks are being completed to the required levelAnalyse performance trends and failure impacts on serviceHave a core competency to support the advertised TCOE services pillarsBe capable of supporting at least 2 of the other solutions offered in the Enterprise Business Unit: Managed Network Services, Cloud, Unified Communications, Hosting, Security, IOT.Work with the Specialists to deploy and maintain server infrastructure, virtualisation environment, storage network and application-level network services.Replacing and upgrading of end-of-life systems.Execute the upgrade and replacement of hardware/software before end-of-life.Maintaining knowledge of current technology trends.Testing new technology and software in a lab environment and establish fitness for MTN use.Constantly learning and evaluating technological skills as is relevant to a Tier 1 ISP.Communicate all faults and planned work through the correct channelsWork with the project teams to approve the outcome of Acceptance Testing results from suppliers.Administer the roll out of all software package related to the area.Ensure that system utilisation reports are in place and relevantMaintain smooth running of Linux, Windows, and virtual environmentsContinuously evaluating through correlation and monitoring systemsWork with the Specialists to optimise productivity by automating repetitive tasks.Develop and deploy tools or total solutions in aid to business processes and general productivity.Business SupportCollaborate and provide business with knowledge of the technical capability of the core pillar contracted for [PM[MSA]Implement IS solutions that meet business requirements.Ensure timeous delivery of requirements along with the Specialists.Maintaining knowledge of current technology trends.Analyse the current business environment to detect critical deficiencies and report on themWork with the Specialists to designing, implement, and managing scalable architecture for internal and external customers based on required productsConstantly learning and evaluating technological skills as is relevant to a Tier 1 ISP.GovernanceFollow all corporate governance procedures in placeWork with the Specialists to document and test system before promoting to production.All changes should be documented and managed for all production environment changes.Comply with all security policies defined by MTNEnsure that all ICT Operations policies, processes, and procedures are documented, understood, adhered to and continuously maintained.Facilitate the auditing process between MTN and vendor to ensure that audit findings are resolved and managedSupport the integration forums with Revenue Assurance to understand issues, planning and concerns.Ensuring vendors adhere to MTN Governance and Processes. Project DeliveryAttend project kick-off meeting to clarify complete customer requirements and deliverables. Liaise with planning departments to discuss upcoming projectsEnsuring that ICT Operations is involved in a project every step of the way, such that they can prepare for ATP (Authority To Proceed).Ensure delivery of (authorised) projects according to the prioritised project list with the support of the Specialists.Ensure that all systems (or set of systems) are properly documented for Operations by the vendorIdentify and report on risks and propose how to mitigate on risks.Assist with the support of all projects assigned by managerSupervisory / Leadership / Managerial Complexity: (responsibilities for directing / guiding/ motivating / influencing others)Mentoring and Coaching of GraduatesMonitoring VendorsEngineer needs to work with the Specialists build solution performance reviewSupport business units that need an additional point of view within the guidance of the manager or the Specialists. Role Complexity: (additional complexity that is not inherent to the position)Highly technical position requiring vast technical knowledgeHigh pace of technological advancement/developmentReliance on 3rd party vendorsSystems involved directly support a Tier1 ISP and focusing on support and availability aligned with existing network topologySupport other departments or areas within Operations and planning from an Engineering viewpointMust be competent in compiling reports.Creativities (improvement/innovation inherent)Absolutely self-driven, constantly finding new ways to solve problems, being able to apply technological prowess to solve real world problems arising from the daily operations of the business.Has the ability to bridge freely between different technologies and applicationsContinuously review system performance and recommend creative ways to enhance performanceLateral, logical thinking, problem solving and troubleshootingInnovative ways of investigating the root cause of problems and failures.Vulnerabilities (difficulties or factors that influence the position and are out of the positionxe2x80x99s control)Network service availabilityEnvironmental factor (Electricity availability)Software bugsMistakes resulting in outage can potentially affect the availability of service to millions of subscribers.Standby will be needed for this position due to the size and key needs of the supported environment. 4. Job Requirements (Education, Experience and Competencies) Education:3-year degree/diploma in IT or Computer SystemsMicrosoft Certified Professional or Systems Engineer is an added advantageRedHat Certified Systems Engineer / LPI is an added advantageCertifications across various vendors that make up the infrastructure (MCITP, VCP, CCNP, RHCE, LPI and more) is an added advantageExperience:Minimum 5 years general systems administration experience in a Linux environment and work experience in an ISPAt least 3 yearsxe2x80x99 experience in system administration on Windows/Unix/Linux platforms (Server 2008 and above, RedHat/Debian)Experience working in a medium size organizationExperience with Linux (Red Hat/CentOS, Ubuntu) is an added advantageExperience with VMware, Hyper-V, and Red Hat virtual environments is an added advantageUnderstanding the concepts of SDN and SDWAN is an added advantage Training:Linux, Vendor Platform Specific Training, SQL, Technology Management, Virtual solutions.Competencies:Head - Big Picture Focus (10)Analytical Thinker - Manages the alignment and execution of tactical activitiesProblem Solver - Assists in solving business challenges but looks to others for advice and guidanceOperational Value Creator - Executes on innovative commercial practices and identifies areas for continuous improvement Heart xe2x80x93 Emotionally Intelligent (20)Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to followSupportive People Manager xe2x80x93 Is self-aware and supports team capability development through opportunity creation for realising potentialRelationship Manager - Builds relationships with customers and teams to uphold the MTN brand Hands xe2x80x93 Results Focused (50)Results Achiever - Drives team objectives and contributes to sustainability of resultsOperationally Astute - Clarifies priorities, plans, organizes and co-ordinates the work of others 5. Authorities Inputs and recommendations into support and maintenance agreements with Vendors etc.Staff recruitment assistanceRecommendation of Overtime and general expense claimsAnalyse performance trends and failure impacts on service. 6. Collaboration (Formal and Informal Relationships) Responsibility towards:Direct reports xe2x80x93 Manager: ICT Services OperationsKey customers xe2x80x93 All MTN OPCOxe2x80x99s EBU, Global ConnectKey suppliers xe2x80x93 Network Teams, development, Core Network Teams, Facilities hosting, Hardware vendors.Other Relations xe2x80x93 Troubleshooting escalations from NOC and CSC, all involved Vendors / Suppliers [PM[MSA]1] The sentence doesnxe2x80x99t sound complete. Report job

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