End User Support & Software Technician (helpdesk)
Western Cape, South Africa
Job Description
Job Title: Software & End-User Support Department: IT
Employment Type: Permanent
Location: Cape Town
Work Arrangement: On-site
Role Overview: An opportunity exists for a Software & End-User Support professional to provide effective IT software support to end users. The role focuses on troubleshooting, user assistance, documentation, and training across standard business applications and systems.
Key Responsibilities
- Provide first-line software support to end users via email, helpdesk system, and telephone
- Respond to and resolve software-related queries efficiently and professionally
- Create, maintain, and publish user support documentation
- Deliver general software training and conduct skills assessments for end users
- Support Microsoft Office applications and other business-related software
- Assist with boardroom, meeting room, and online meeting technology setup and connectivity
- Ensure all support activities comply with internal policies, standards, and regulatory requirements
- Provide occasional support to users at other business locations when required
- Grade 12 qualification
- 1-2 years' experience in an end-user or software support role
- Solid working knowledge of Windows 11
- Microsoft Office proficiency (Word and Excel - intermediate level)
- Previous experience providing software-based support to end users
- Good diagnostic and problem-solving skills
- Exposure to document management systems advantageous
- Previous training or user-support experience beneficial
Skills Required
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Job Detail
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Job IdJD1630473
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWestern Cape, South Africa
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EducationNot mentioned