Job Description

POSITION STATEMENT

The Employee Relations (ER) Consultant is responsible for providing expert support in employee relations matters, including disciplinary enquiries, grievances, incapacity, and workplace conflict resolution. The role ensures compliance with company policies, procedures, and labour legislation, while maintaining fair and consistent practices across the business. This position also provides advisory support to managers, maintains accurate case documentation, prepares reports, and escalates complex cases to the ER Lead. In addition, the ER Consultant supports wellness initiatives by coordinating activities and encouraging employee engagement in wellness programmers





KEY RESPONSIBILITIES

Employee Relations Case Management

Manage all allocated ER cases, including disciplinary hearings, grievances, poor performance, and incapacity processes. Log and update all ER cases accurately in the ER tracker. Provide regular case updates and summaries to the ER Lead. Support chairpersons with relevant documentation, preparation, and scheduling for hearings. Escalate high-risk or complex cases with recommended solutions.

ER Advisory to Managers

Act as a trusted advisor by providing managers with guidance on ER policies, disciplinary procedures, and grievance handling. Ensure compliance with labour legislation (BCEA, LRA, EE Act) and internal policies. Assist HRBPs with drafting charge sheets, notices of disciplinary enquiry, and other related documentation. Provide training support to managers and HR on ER best practices where required.

ER Risk Identification and Reporting

Identify ER risks, trends, and recurring issues and flag them to the ER Lead. Recommend proactive measures to address trends and reduce risk exposure. Prepare monthly ER reports and case statistics for review by HR leadership.

Wellness Support

Assist the ER Lead in coordinating wellness activities (e.g., EAP awareness, wellness days, mental health campaigns). Monitor participation data and gather employee feedback. Encourage employee engagement in wellness programmers as part of fostering a positive work environment.

KEY PERFORMANCE

INDICATORS

Timely resolution of ER cases within agreed service level timelines. Accuracy of ER tracker updates and documentation. Compliance with BCEA, LRA, EE Act, and company disciplinary/grievance procedures. Positive feedback from managers and HRBPs on ER support provided. Reduced number of escalations to CCMA and improved case outcomes where cases proceed. Increased employee participation rates in wellness activities and positive campaign feedback.

QUALIFICATION & EXPERIENCE


Bachelor's degree in human resources, Industrial Relations, or a related field. Minimum 3-5 years of experience in employee relations or a related HR role. Proven experience managing disciplinary hearings, grievances, and CCMA cases. Comprehensive knowledge of South African labour legislation (BCEA, LRA, EE Act) Strong interpersonal skills and ability to influence managers Excellent communication and report-writing skills Ability to manage multiple cases simultaneously while meeting deadlines High attention to detail and ability to maintain confidentiality * Problem-solving and conflict-resolution skills