Job Description

Job Summary

The following education, experience and and langauge skills:

• B.Com-degree or Post Graduate Diploma in Financial Planning;
• FAIS Accredited (NQF Level 7 or higher);
• RE5;
• CFP;
• At least 7 yearsxe2x80x99 experience in the Employee Benefits industry in a consultancy role;
• Excellent writing skills;
• Verbal and written communication in English and Afrikaans, at all levels;

will enable you to:

Duties:

• Financial:

• Maintain existing client base.
• Ensure services offered to clients are cost-effective and profitable.
• Identify new business opportunities and the decision makers within the client organization and partner with the new business manager on these opportunities to ensure success.
• Promote cross-selling initiatives within the Group.
• Identify growth, new business, and cross-selling opportunities within the existing client base.
• Manage costs within your control, including costs relating to travel, accommodation, telephone, and printing.
• Notify and get approval from Principal Consultant and the Finance Department for expenses to be incurred.
• Notify the Principal Consultant and the compliance officer on errors/omissions that may lead to company being held accountable.
• Administration:

• Monitor and report on new business, operations, and profitability.
• Liaise with EFBC management to address any issues.
• Implement management decisions, ensure roll-out, and that decisions are actioned.
• Relationship Management:

• Build and maintain strong relationships with decision-makers and primary client contacts at multiple levels.
• Identify prospects and build relationships with prospectsxe2x80x99 decision-makers.
• Build and maintain strong relationships with staff of other divisions within the Group.
• Build key relationships with all service providers (i.e. administrators, insurers, individual advisors, etc.), distribution partners, and target market.
• Clients and consulting:

• Proactively manage client expectations, maintain strong relationships, and remain client focused at all times.
• Prepare and present proposals to a clientxe2x80x99s current retirement fund and/or risk benefits that could affect them as an employer as well as their employees.
• Provide advice to the Trustees and/or Employer pertaining to benefits, legislation, and pending changes that could impact the retirement fund and/or group risk scheme.
• Proposals and advice to be peer-reviewed by a Principal Consultant or Head of Consulting.
• Ensure that the clientxe2x80x99s retirement fund and group risk arrangements remain competitive, cost-effective, and appropriate for the client and the profile of employees.
• Negotiate on behalf of Trustees/Employers/Members with service providers.
• Plan and implement member sessions with the allocated Wealth Advisor.
• Monitor and ensure the resolution of client queries.
• Compile reports i.e. trustee reports, market review feedback, etc.
• Achieve agreed new business targets.
• Compile the clients' meeting packs.
• Draft and circulate minutes of the trustee/fund committee meeting after each meeting.
• Minutes must be peer-reviewed by a Principal Consultant or Head of Consulting.
• Check matters arising controls and ensure that tasks assigned on minutes are completed in the agreed timeframe and to the clientxe2x80x99s satisfaction.
• Manage all regulatory compliance requirements (i.e. section 14xe2x80x99s, FICA, Anti Money Laundering, POPIA, FAIS).
• Ensure that the rules of Funds are reviewed continuously and brought in line with legislation as and when it changes.
• Manage and monitor free cover limits on the funds and group risk arrangements.
• Create and customise presentations with the assistance of the Marketing Division of the Group.
• Manage the communication of annual individual investment choices (if applicable) to members and where applicable make advice available to members through Wealth advisors.
• Ensure the fidelity cover insurance for the Board of Trustees is renewed annually iro standalone clients.
• Provide guidance to the Board of Trustees on the implementation and/or maintenance of Fund Governance Policies as per PF130.
• Ensure you have a good understanding of the financial statements and actuarial valuations of a fund and that these documents are submitted to the FSCA within the time periods allowed by the PF Regulations.
• Ensure the compilation and timeous distribution of member communication.
• Provide the employerxe2x80x99s HR Division the necessary retirement fund and related group risk training as and when required.
• Provide guidance to boards of trustees on the allocation of death benefits in terms of Section 37C of the PF Act.
• Assist the client with Pension Fund Adjudicator complaints and other member complaints.
• Compile and agree on a year plan with the client and ensure that service timelines are met.
• Management of client email queries and incoming telephone calls and ensure resolution.
• Act as the interface between members of the retirement fund and employer client.
• Act as the interface between the employer client and third parties i.e. board of trustees, insurers, investment houses, administrators, etc.
• Compliance to Internal Processes

• Actively share information with other team members regarding successes, issues, trends, and ideas.
• Develop strong relationships with all internal colleagues and external service providers to ensure operational efficiency and discuss product characteristics and appropriate training, service, and support.
• Building key relationships with all service providers (i.e. administrators, insurers, individual advisors, etc.), distribution partners, and target market
• Guide and oversee assistant consultants reporting to you.
• Create a learning culture amongst assistant consultants and encourage further development.
• Create an environment of mutual trust and demonstrate empathy with direct reports.
• Ensure maintained membership and participation in Industry Bodies/Organisations such as FPI, IRFA, and PLA.

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